J'Yanna Borthwell
Compton,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Lakeshore Learning Store
Carson
03.2022 - Current
- Using multimode communication methods, I collaborated with other departments, such as sales, marketing, product development, and finance, to offer insights resulting in improved processes.
- Worked independently and in a team in a fast-paced environment to ensure the resolution of customer complaints and issues promptly, ensuring a positive customer experience.
- Trained five new customer service staff members on best practices and company policies.
- Department SME for trucking and logistics concerns, resolving over XXX issues per month while juggling multiple priorities.
Customer Service Representative
Uhaul Moving And Storage
Gardena
10.2020 - 02.2023
- Developed positive relationships with customers through friendly interactions.
- Engaged in customer conversations to understand needs, resolve issues, and answer product questions.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Arts - Social Sciences
Los Angeles Harbor College
Wilmington, CA06-2020
Associate of Arts - Humanities
Los Angeles Harbor College
Wilmington, CA06-2020
Skills
- Critical Thinking
- Attention to detail
- Client advocacy
- Experience with CRM Systems
- Time management
- Communication
- Sense of urgency
Timeline
Customer Experience Specialist
Lakeshore Learning Store
03.2022 - Current
Customer Service Representative
Uhaul Moving And Storage
10.2020 - 02.2023
Associate of Arts - Social Sciences
Los Angeles Harbor College
Associate of Arts - Humanities
Los Angeles Harbor College