Jyenazha Gibbons
Paterson,NJ
Summary
Reliable and compassionate Direct Support Specialist with 7 years of experience providing individualized care and support to individuals with disabilities. Proficient in administering medications, developing behavior intervention plans, and assisting with daily living activities. Skilled in customer service, with experience in managing high-volume calls and resolving issues promptly. Possesses certifications in medical billing and HIPAA.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Specialist
Pillar Care Continuum
05.2023 - 10.2024
- Developed and implemented engaging daily activities for program participants, ensuring a stimulating and inclusive environment
- Collaborated with a multidisciplinary team to create individualized care plans, addressing specific goals and objectives
- Assisted participants in developing life skills such as meal preparation, personal hygiene, and household chores
- Administered medications according to established procedures under the supervision of healthcare professionals
- Supported individuals in developing social skills, emotional regulation, and coping mechanisms
- Assisted in the development of Individualized Education Programs (IEPs) for students with special needs
- Collaborated with families or caregivers to develop strategies for consistency across settings
- Developed and implemented behavior intervention plans for individuals with behavioral challenges
Direct Support Professional
Heart to Heart Home Care
01.2018 - 12.2021
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Maintained accurate records of client progress, behaviors, incidents, and medical information
Caregiver/Personal Assistant
SYNERGY HomeCare
12.2017 - 02.2020
- Assisted clients with activities of daily living, including bathing, dressing, grooming, and medication management
- Managed household tasks such as meal preparation, light housekeeping, laundry, and grocery shopping for clients
- Administered medications according to prescribed schedules while adhering to proper dosage guidelines
- Documented client progress accurately in medical records, including observations of physical condition and emotional well-being
- Assisted individuals with disabilities in achieving independence through teaching life skills such as cooking meals or managing personal finances
Customer Service Representative
Walmart
02.2015 - 03.2017
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Recreation Aide
Alaris Health
01.2016 - 05.2016
- Demonstrated strong communication skills by effectively explaining activity guidelines to guests of all ages
- Assisted in the planning and execution of recreational activities for guests, ensuring a fun and enjoyable experience
- Maintained cleanliness and organization of recreational facilities, including equipment, supplies, and common areas
- Provided excellent customer service by addressing guest inquiries, resolving issues promptly, and ensuring guest satisfaction
Education
High school diploma -
New Jersey Youth Corp
Paterson, NJ06.2015
Certificate - Medical Coding & Billing
CDE INSTITUTE
Paterson, NJ06-2021
Skills
- Developmental Disabilities Experience
- Meal Preparation
- Personal Assistant Experience
- Medication Administration
- Vital Signs
- Medical Records
- Desktop Support
- Senior Care
- Caregiving
- Case Management
- Patient Care
- Nursing
- HIPAA
- Autism Experience
- Administrative Experience
- Office Management
- Food Preparation
- Data Entry
- Medical Billing
- Cleaning Experience
- Computer Operation
- Crisis Intervention
- Teaching
- Laundry
- Home Care
- Help Desk
- EMR Systems
- Microsoft Windows
- Hospital Experience
- Transportation Assistance
- Patience and understanding
- First-aid and CPR
- Social Skills Development
- Behavioral Management
- Appointment Scheduling
- Client Transportation
- Crisis Management
- Recreational Activities
- Disability Awareness
- Medical Records Management
- Knowledge of state regulations
- Fast Learner
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Housekeeping
- Personal Hygiene Assistance
Certification
- Driver's License
- Medical Billing Certification, 2021 to Present
Languages
English
Full Professional
Timeline
Direct Support Specialist
Pillar Care Continuum
05.2023 - 10.2024
Direct Support Professional
Heart to Heart Home Care
01.2018 - 12.2021
Caregiver/Personal Assistant
SYNERGY HomeCare
12.2017 - 02.2020
Recreation Aide
Alaris Health
01.2016 - 05.2016
Customer Service Representative
Walmart
02.2015 - 03.2017
- Driver's License
- Medical Billing Certification, 2021 to Present
High school diploma -
New Jersey Youth Corp
Certificate - Medical Coding & Billing
CDE INSTITUTE
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