Jyesha Morris
Fort Lauderdale,FL
Summary
Success-driven and results-focused IT professional with a proven track record in IT operations.
Skilled in providing technical support, maintaining workstations, and managing network administration.
Demonstrates adeptness in implementing technology-based solutions to address business problems, while adhering to industry standards, procedures, and processes that enhance overall business functionality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Library Specialist
Broward County Board Of County Commissioners
06.2024 - Current
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Set up computer and digital device access, providing assistance with use and operation.
- Located library materials, resources and technologies to fulfill patron requests.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
Shift Lead Manager
Jamba Juice
01.2021 - 06.2024
- Evaluated employee performance and coached and trained to improve weak areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Prepared and served juices and blended drinks.
- Solved problems, finding possible causes and taking action to correct.
- Contacted supervisor to notify of low product stock or other concerns.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
Customer Service Representative
Broward County Transit
01.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided information about routes, destinations and timelines to inform passengers.
Style Consultant
Target
07.2020 - 12.2021
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Rang up customers by processing cash and credit payments to complete 5 sales transactions on average.
- Designed, filled and arranged eye-catching product floorsets to increase sales.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Issued receipts and processed refunds, credits or exchanges.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such
- Stocked merchandise, clearly labeling items and
Event Operations Coordinator
Barbara B. Mann Performing Arts Hall
09.2019 - 02.2020
- Work in a Fast-Paced Environment
- Packaging food items
- Ringing up customer purchases
- Prepare ingredients
- Opening and closing the store
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Organized, coordinated and deployed events while focusing on delivering superior customer service.
- Coordinated schedules and timelines for events.
- Developed post-event reports to determine effectiveness of each event.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Evaluated and selected service providers and vendors according to customer requirements.
- Reported event performance, attendees and specific event feedback.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Consulted with customers to determine objectives and requirements for events.
Brand Representative
Abercrombie & Fitch
06.2019 - 08.2019
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Rang up customers by processing cash and credit payments to complete 6 sales transactions on average.
- Provided customer service using extensive knowledge of clothing .
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Communicated product value, quality and style to educate and entice potential customers.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Implemented expertise in cardiovascular healthcare, sales and market trends to boost product performance in target regions, ranking among top ten producers.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Functioned as team player by working with other members to deliver sampling goals.
Cashier/ Team, Team Member
Chipotle Mexican Grill
06.2016 - 08.2018
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained team members on cash register operation and cash handling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Communicated with customers and team members to solve problems.
- Maintained productive, efficient approach to all tasks.
- Operated POS cash register and equipment to collect payments.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Nova High School
Davie, FL06.2018
Certificate of Technical Studies - Network And System Administration
McFatter Technical College
Davie, FL06-2025
Skills
- Technical programs
- Administrative support
- Tier 1 troubleshooting
- Network configuration and support
- Active Directory User management
- Build/Manage Virtual Machines
- Office 365 Management
- Client and Server Technology
- Server maintenance
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- CompTIA Network+ :Computing Technology Industry Association (CompTIA).
- CompTIA A+ :Computing Technology Industry Association (CompTIA)
Timeline
Library Specialist
Broward County Board Of County Commissioners
06.2024 - Current
Customer Service Representative
Broward County Transit
01.2022 - 02.2024
Shift Lead Manager
Jamba Juice
01.2021 - 06.2024
Style Consultant
Target
07.2020 - 12.2021
Event Operations Coordinator
Barbara B. Mann Performing Arts Hall
09.2019 - 02.2020
Brand Representative
Abercrombie & Fitch
06.2019 - 08.2019
Cashier/ Team, Team Member
Chipotle Mexican Grill
06.2016 - 08.2018
- Basic Life Support (BLS) Certification - American Heart Association.
- CompTIA Network+ :Computing Technology Industry Association (CompTIA).
- CompTIA A+ :Computing Technology Industry Association (CompTIA)
High School Diploma -
Nova High School
Certificate of Technical Studies - Network And System Administration
McFatter Technical College
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