Jyhmin Chen
Shoreline,WA
Summary
Elevating customer experiences at Home Depot through expert garden maintenance and exceptional service, I honed skills in plant selection and customer engagement. Demonstrated adaptability across roles, enhancing satisfaction and operational efficiency. My proactive approach and team collaboration consistently drive positive outcomes, reflecting a commitment to excellence and growth in dynamic environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Garden Associate
Home Depot
01.2020 - 08.2024
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every day and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Boosted plant health by diagnosing issues and administering appropriate treatments.
Mail Carrier
USPS
06.2016 - 08.2019
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Uber Partner
Uber
07.2014 - 07.2015
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Motel Manager
Columbus Motor Inn
06.2001 - 07.2012
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
Education
High School Diploma -
Roosevelt High School
Seattle, WA06-1993
Skills
- Plant selection
- Garden maintenance
- Plant watering
- Garden restoration
- Watering techniques
- Pruning techniques
- Greenhouse operations
- Plant identification
- Merchandise assembly
- Gardening products
- Garden merchandising
- Garden marketing
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Customer assistance
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Team cooperation
- Organizational skills
- Team collaboration
- Active listening
- Positive customer engagement
- Store opening and closing
- Task prioritization
- Safety and cleanliness standards
- Engaging with diverse customers
- Self motivation
- Building customer loyalty
- Product knowledge
Accomplishments
- Collaborated with team of 2 in the development of moving BBQ machines.
Certification
- Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
- CPR/AED Certification
Languages
English
Professional Working
Chinese (Mandarin)
Full Professional
Timeline
Garden Associate
Home Depot
01.2020 - 08.2024
Mail Carrier
USPS
06.2016 - 08.2019
Uber Partner
Uber
07.2014 - 07.2015
Motel Manager
Columbus Motor Inn
06.2001 - 07.2012
High School Diploma -
Roosevelt High School
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