Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jy'keela James

Albany ,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart.com
Albany, GA
08.2023 - 04.2025
  • Led on- and off-site customer support teams across multiple time zones.
  • Strengthened customer retention by offering discount options.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Promoted available products and services to customers during service, account management and order calls.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Eligibility Specialist

RemX
Albany, GA
01.2022 - 12.2023
  • Participated in new hire training and development tasks.
  • Processed client applications in accordance with established guidelines.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Participated in community events related to social services outreach initiatives.
  • Contacted client references and employers to determine legitimacy of applicant information.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Explained eligibility details and affordability options to patients with kindness and respect.

Education

High School Diploma -

Monoroe High School

Skills

  • Appointment scheduling
  • Electronic health records
  • Customer communication
  • Sales generation
  • Data reporting
  • Administrative support
  • Documentation
  • Multi-line telephone systems
  • Service descriptions
  • Presentation skills
  • Regulatory compliance
  • Team leadership

Timeline

Customer Service Representative

Walmart.com
08.2023 - 04.2025

Eligibility Specialist

RemX
01.2022 - 12.2023

High School Diploma -

Monoroe High School