Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Jykerria Allen

Winter Haven,FL

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle Auto claims. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Healthcare Administrator position. Ready to help the team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Claims Adjuster

State Farm Mutual Automobile Insurance Company
12.2022 - 11.2023
  • Verified insurance claims and determined fair amount for settlement.
  • Examined claims forms and other records to determine insurance coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Directed claims negotiations within allowable limit of $10,000 and supported successful litigations for advanced issues.

Patient Access Representative

Advent Health
05.2020 - 12.2022
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Customer Communications Specialist

BayCare Health System
06.2019 - 05.2020
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Managed high-volume inbound and outbound communications, ensuring prompt response times and accurate information dissemination.

General Warehouse Associate

Advance Auto Warehouse
05.2017 - 05.2018
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Consistently lifted materials weighing as much as 200 pounds.

Denial Resolution Specialist

Advicare
01.2015 - 03.2016
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Bill Review Specialist

Conduent
01.2014 - 01.2015
  • Developed strong client relationships through consistent communication and attentive service.
  • Followed all company policies and procedures to deliver quality work.

Food and Beverage Server

LEGOLAND PARKS
01.2012 - 02.2014
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Supported needs of 100- person wait staff who attended to specific needs of countless customers daily for Legoland restaurant with social relevancy and intentionality.

Education

Bachelor of Arts - Health Administration

Keiser University-Ft Lauderdale
Lakeland, FL
01.2025

Associate of Arts - Health Administration

Keiser University-Ft Lauderdale
Lakeland, FL
04.2023

High School Diploma -

Winter Haven High School
Winter Haven, FL
06.2013

Skills

  • Medical Terminology
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Able to type 45 WPM (3 years)
  • Microsoft Outlook
  • ICD-10 (2 years)
  • Customer service
  • Microsoft Office
  • Medical Office Experience
  • Hospital Experience
  • CSR
  • Analysis skills
  • Customer Service
  • Insurance Verification
  • Loading and unloading
  • Pallet jacking
  • Order Picking
  • Healthcare compliance

Personal Information

Title: Jykerria Allen Resume

Certification

  • Certified Medication Technician - March, 23, 2024

Timeline

Claims Adjuster

State Farm Mutual Automobile Insurance Company
12.2022 - 11.2023

Patient Access Representative

Advent Health
05.2020 - 12.2022

Customer Communications Specialist

BayCare Health System
06.2019 - 05.2020

General Warehouse Associate

Advance Auto Warehouse
05.2017 - 05.2018

Denial Resolution Specialist

Advicare
01.2015 - 03.2016

Bill Review Specialist

Conduent
01.2014 - 01.2015

Food and Beverage Server

LEGOLAND PARKS
01.2012 - 02.2014

Bachelor of Arts - Health Administration

Keiser University-Ft Lauderdale

Associate of Arts - Health Administration

Keiser University-Ft Lauderdale

High School Diploma -

Winter Haven High School
Jykerria Allen