Jyl Graves
Aberdeen,SD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team nesds.
Overview
2026
2026
years of professional experience
Work History
Manager
Native American Herbal Tea, Inc
09.2007 - 09.2025
- Responsible for daily activities for a small local business to include handling customer contact, taking and shipping orders, managing a small team and general accounting using Quickbooks.
- Oversaw daily operations, ensuring compliance with industry standards and best practices.
- Managed supply chain ensuring timely delivery of raw materials for production.
- Cultivated strong relationships with customers and vendors to ensure long-term loyalty.
Resolution Specialist
Wells Fargo Financial, LLC (previously. ACS, Inc.)
12.1995 - 09.2007
- Complied with guidelines set forth by the U.S. Dept. of Education to assist clients in getting their defaulted student loans forgiven dues to death, disability and bankruptcy.
- Notified clients if their account was not forgiven by the U.S Dept. of Education professionally and with compassion.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Streamlined resolution processes with established guidelines, leading to faster outcomes.
- Conducted regular audits of case resolutions to ensure compliance with company policies and quality standards.
Sales Associate
Walmart
08.1994 - 10.1994
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
AAFES Base Exchange
1991 - 1994
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Mentored new associates on sales techniques and store policies to improve team performance.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Education
High School Diploma -
Central High School
Aberdeen, SDSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Native American Herbal Tea, Inc
09.2007 - 09.2025
Resolution Specialist
Wells Fargo Financial, LLC (previously. ACS, Inc.)
12.1995 - 09.2007
Sales Associate
Walmart
08.1994 - 10.1994
Sales Associate
AAFES Base Exchange
1991 - 1994
High School Diploma -
Central High School