Jyl Stoltenberg
MONROE,Washington
Summary
Highly driven, self-reliant small business owner with extensive knowledge in anatomy and physiology and a vested interest in applying experience, exceptional work ethic and interpersonal skills (BA in Sociology; Minor in Human Rights/LSJ) to a career change that enables greater public service as a forensic medicolegal death investigator.
Impeccable client relations/communications expertise—including escalation support tactics and the ability to monitor and succeed in difficult, stressful situations that require a logical and methodical approach.
Thrives in a fast-paced environment with high stakes and deadlines—with an excellent ability to pivot and shift approaches to ensure successful outcomes.
Strong writing skills with an ability to tailor writing style to communicate effectively with desired audience/client base.
Proficient in Google Suite—Excel, Google docs, PowerPoint—with a drive to expand technical knowledge to continue to build professional knowledge and expertise.
Overview
19
19
years of professional experience
Work History
Business Owner/Operator
Barbelle, LLC
04.2017 - Current
- Established successful community notoriety to drive consistent client business that exceeded yearly goals.
- Working with healthcare providers—doctors and physical therapists to ensure programming is consistent with medical planning
- Put together realistic budgets based upon costs and fees for successfully operating the business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversee end-to-end business processes to maintain proficiency and profitability.
- Maintain updated knowledge of industry changes to adjust business operations and client plans accordingly.
- Input income and expense details into database to track business finances and address variances.
- Devised processes to boost long-term business success and increase profit levels.
- Consulted with clients and potential clients to assess needs and propose optimal solutions to meet and exceed goals.
- Studied market to determine optimal pricing of services to capitalize on emerging opportunities.
- Employed prompt decision-making and in-depth research to resolve issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Applied performance data to evaluate and improve client performance
Intern; Occupational + Physical Therapy
Seattle Children's Hospital
03.2019 - 03.2020
- Helped medical team determine realistic treatment goals and adjusted steps based on patient progress.
- Assisted in the implementation of treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
- Prepared patients for treatments and answered basic questions.
- Gathered and organized documentation for therapy staff.
- Reviewed journals and various recourse actions to collect information on treatment and therapies for various conditions
- Provided support to help patients adjust to new physical or cognitive limitations.
- Upheld safety of patients through all treatment protocols.
- Participated in the development of interventions with multidisciplinary treatment team.
- Assisted in performing assessments during treatment to determine progress according to goals.
- Helped to recommend equipment to use in-home to maximize opportunities for wellness.
- Established compassionate and caring relationships with patients.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Evaluated patient conditions, histories and goals with the guidance of licensed therapists
Bar Manager
Boud's Pinehurst Pub
08.2007 - 08.2016
- Took the business from grossing $300,000 in 2007 per year to grossing over $1,000,000 in 2016 through a combination of effective marketing strategies and implementation of impeccable customer service
- Negotiated and collaborated with state authorities—WSLB and local PD
- Vendor communication and management
- Effectively managed and conducted payroll via Quickbooks; timekeeping, including completion of proper paperwork for new hires and terminations, as well as computing and organizing month end, quarter end and year end data
- Developed and implemented de-escalation tactics: between staff members or with customers
- Kept extensive, detailed logs in accordance with Washington State Liquor Control Board and Washington State Gambling Commission requirements
- Staff hiring, management and training
- Organized special events to promote business, community involvement and customer appreciation, including the annual golf tournament, charity fundraisers and holiday parties
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Achieved highest employee retention rate in the area
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Actively participated in ongoing customer service programs to build sales and rapport in the community
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Conducted timely performance evaluations for all front of house staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
Grant Writer, Helpline Coordinator
National Eating Disorders Association (NEDA)
03.2005 - 09.2007
- Drafted grant letters for NEDA research and outreach programs
- Communicated with family members and friends, as well as those suffering from eating disorders, through the NEDA website, direct messaging, email and phone
- Counseled those concerned with information and behavior techniques compatible with the NEDA program
- Directed sufferers to specialized support groups, programs, doctors and specialists in their state
- Informed family members of appropriate courses of action to take if they suspected an eating disorder- proper communication tactics, who to contact in their state to seek further assistance
- Drafted letters on behalf of the organization to companies addressing sensitivity issues pertaining to eating disorders and drawing attention to advertising campaigns that promoted unhealthy body images and behaviors
- Spearheaded fundraising efforts including the annual silent auction
- Improved existing SOPs—decreased response time to client inquiries by over 24 hours, created a follow-up program to ensure clients received any and all needed information and assistance
- Partnered with well-respected medical programs and professionals to create and maintain a resource list for the website and mailer material for families
- Conducted research for grants available to the organization to increase financial backing
Education
First Year of Physical Therapy School - Doctor of Physical Therapy
University of Puget Sound
Tacoma, WA2021
Bachelor of Arts - Sociology and Law, Society and Justice
University of Washington
Seattle, WA2006
No Degree - Chemistry And Physics
South Seattle College
SeattleBachelor of Arts - Freshman Coursework
Northeastern University
Boston, MASkills
- Extremely effective communicator; both in writing and face-to-face
- Customer Service/Public Service Oriented
- Extensive knowledge of anatomy and physiology and comfortable communicating at both clinical and layman levels
- Maintains an optimal level of fitness
- Public Speaking
- Detail Oriented
- Proficiency in Google Suite; Excel, PowerPoint, Word, Outlook
- Certification in BLS for Healthcare Professionals
- Relationship Building and Staff Development
- Work Planning, Time Management and Prioritization
- Bookkeeping/Records Management
- Policies and Procedures Development
- Team Collaboration and Leadership
- Issue Resolution
- Strategic Decision-Making
- Schedule Management
- Results-driven
- Quick learner, flexible, creative problem solver
- Marketing, advertising, fundraising and
networking in the community
Timeline
Intern; Occupational + Physical Therapy
Seattle Children's Hospital
03.2019 - 03.2020
Business Owner/Operator
Barbelle, LLC
04.2017 - Current
Bar Manager
Boud's Pinehurst Pub
08.2007 - 08.2016
Grant Writer, Helpline Coordinator
National Eating Disorders Association (NEDA)
03.2005 - 09.2007
First Year of Physical Therapy School - Doctor of Physical Therapy
University of Puget Sound
Bachelor of Arts - Sociology and Law, Society and Justice
University of Washington
No Degree - Chemistry And Physics
South Seattle College
Bachelor of Arts - Freshman Coursework
Northeastern University
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