Jylan Lakota Osburn
Huntsville,Alabama
Overview
8
8
years of professional experience
Work History
Warehouse Manager
Office Furniture Outlet
Huntsville, AL
01.2021 - Current
- Direct daily warehouse operations at a furniture manufacturer, ensuring products are correctly and safely handled, from product inventory to ultimately delivering the product to the customer.
- In charge of coordinating logistics for incoming and outgoing deliveries while accurately completing and delivering customer orders.
- Direct and oversee six (6) warehouse employees, ensuring training and support while empowering them to be accountable for safety, process, productivity, and team morale.
- Oversee and manage product assembly to ensure that products meet quality control standards before production time lapses.
- Manage product inventory levels by overseeing inventory checks and product organization in the warehouse.
- Improve processes to increase operational efficiency and reduce delivery schedules by 15%.
- Provide training and oversight to ensure the safety protocols are consistently followed and written workplace procedures are being adhered to consistently.
- Communicate with other departments (sales, customer service, etc.) to coordinate and ensure our orders are completed correctly and delivered on time, allowing for maximum customer satisfaction.
- Was successful in maintaining and improving operational practices to decrease delivery time by creating improved route planning and coordinating pack assembly orders of furniture with outgoing deliveries.
- Was able to facilitate an increase in customer satisfaction by working towards and successfully delivering products on time, all while frequently performing quality control on product assembly.
- Mentored and trained employees on proper Workplace Safety
Lead Delivery Driver
Office Furniture Outlet
Huntsville, AL
09.2017 - 08.2021
- Supervised the delivery team to ensure the safe deliveries of office furniture to customer sites and to ensure the deliveries were timely.
- Oversaw the loading and unloading of office furniture to ensure safe transport and placement at customer sites.
- Provided customer service, including inquiries and responses to customer issues while on delivery, to provide customers with a positive experience.
- Worked with logistics to help map delivery routes so we could optimize the route and make the delivery times better, which allowed for a reduction in transportation costs.
- Training and mentoring new drivers on delivery techniques, safety techniques, and customer service expectations.
- Managed delivery each step of the way to track and maintain records of furniture product shipment to ensure that the delivery occurred as scheduled.
- Built a good working relationship with the delivery team to meet delivery timeframes consistently always and to maximize their effectiveness.
- Significantly brought down delivery damages based on improved processes in packaging and handling.
- Acquired new customers based on positive reviews of successful deliveries.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NHSkills
- Warehouse Management
- Logistics Coordination
- Team Leadership & Supervision
- Furniture Assembly & Quality Control
- Inventory Management
- Safety Protocols & Compliance
- Order Fulfillment
- Customer Service
- Problem-Solving
- Route Optimization & Delivery Management
- Event Coordination
- QuickBooks
- Microsoft Excel
- Microsoft Word
- Outlook
Timeline
Warehouse Manager
Office Furniture Outlet
01.2021 - Current
Lead Delivery Driver
Office Furniture Outlet
09.2017 - 08.2021
Bachelor of Science - Operations Management
Southern New Hampshire University
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