JyLea Williamson
INDIANAPOLIS,Indiana
Summary
Dynamic leader with a proven track record at Car City, adept in workload planning and customer service. Excelled in sales development, driving team performance, and fostering continuous improvement. Negotiation and active listening stand out as key skills, achieving significant customer satisfaction and loyalty. Skilled in transforming challenges into opportunities, enhancing business outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Location Manager
Car City
12.2021 - 09.2024
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Built strong team through proactive recruitment and hiring strategies.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Completed registration paperwork and sales documentation.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Communicated with customers to resolve common title issues.
Shift Manager
PLS Check Cashing
01.2021 - 12.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Mitigated risks associated with fraudulent checks by conducting thorough examinations of each item before processing.
- Managed high volumes of daily transactions, ensuring timely completion and minimizing delays for customers.
- Handled cash and balanced cash drawer to manage and settle register.
- Adhered to all regulatory guidelines and internal policies during check processing operations, maintaining compliance at all times.
Customer Service Representative
Infosys
03.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted clients in selecting the best loan product to meet their financial needs and goals.
- Analyzed applicants'' credit histories, income levels, and other factors to determine qualification status accurately based on lender requirements.
Assistant Manager
Burger King
10.2010 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Call Center Supervisor
Xerox
12.2007 - 02.2010
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Education
GED -
Anderson Community Schools
Anderson, IN07-2006
Skills
- Workload planning
- Customer service
- Sales development
- Team supervision
- Continuous improvement
- Payment collection
- Negotiation
- Business correspondence
- Documentation
- Licensed Indiana driver
- Sales
- Self-driven and motivated
- Attention to detail
- Active listening
- Interpersonal communication
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Location Manager
Car City
12.2021 - 09.2024
Shift Manager
PLS Check Cashing
01.2021 - 12.2021
Customer Service Representative
Infosys
03.2019 - 12.2020
Assistant Manager
Burger King
10.2010 - 02.2016
Call Center Supervisor
Xerox
12.2007 - 02.2010
- ServSafe Alcohol Certification - National Restaurant Association.
GED -
Anderson Community Schools
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