Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Reference's
References
Timeline
Generic

Jylian Williams

Des Moines

Summary

Dynamic and results-driven professional with extensive experience in the service industry, excelling in customer service and conflict resolution. Proven ability to adapt in fast-paced environments while maintaining high standards of accuracy and customer service. Recognized for enhancing guest satisfaction and training new staff, ensuring operational efficiency and compliance with health regulations.

Overview

5
5
years of professional experience

Work History

Server/ Host/Assistant Bartender

Malo Restaurant
DesMoines
10.2021 - Current
  • Delivered exceptional customer service to enhance guest satisfaction.
  • Greeted customers, answered inquiries, and recommended specials to boost sales.
  • Accurately took orders and ensured timely delivery of food and beverages.
  • Collaborated with restaurant staff to maintain efficient operations.
  • Trained new servers on best practices and customer service standards.
  • Monitored daily specials, menu items, and promotions for effective communication.
  • Followed health safety guidelines during food preparation and service.
  • Addressed guest complaints professionally, ensuring prompt resolution.

Lead Food Service Worker

Fair Food Fridays
Des Moines
07.2020 - Current
  • Organized food orders, monitored inventory levels, and restocked items as needed.
  • Ensured compliance with sanitation laws by performing regular inspections of kitchen facilities.
  • Ensured that all health and safety regulations were followed at all times.
  • Maintained cleanliness of kitchen area by sweeping, mopping, washing dishes and disposing of waste appropriately.
  • Created detailed records of all transactions such as employee time sheets or purchase orders.
  • Followed recipes and customer requests to prepare meals.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Assisted in the creation of online content, including website copy, blog posts and social media updates.

Bartender

steer n stein
DesMoines
08.2023 - 08.2024
  • As a temporary employee at the Iowa State Fair, I was responsible for providing high-quality customer service in a high-paced environment.
  • I was responsible for following laws by verifying customers' age.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.

Education

Associate of Applied Science - Science And Humanities

Dmacc
Ankeny, IA
05-2025

Certified Nursing Assistant - Nursing

Dmacc
Ankeny
05-2023

Skills

  • Clinical Documentation
  • Conflict Resolution-When conflicts arise, I am able to work through the problem and come up with alternative solutions
  • Adaptability- In times of change I am able to adapt and adjust to accomplish changing goals
  • Critical Thinking-I am able to listen and understand complex problems and determine effective and efficient solutions
  • Multi-Tasking-I am able to manage multiple tasks by prioritizing and being organized
  • Resilient-I am able to handle unpleasant situations and constructive criticism

Affiliations

  • Participated in multiple varsity sports while taking college classes and working in High School

Accomplishments

  • Academic achievement awards (Deans List) while working
  • Leadership duties in current position

Reference's

  • Brenda Parrish Fair Food Fridays (515) 988-7745
  • Dawn Edwards Personal Reference (515) 577-0498
  • Callin Prieskorn Malo Resturant (515) 554-7086

References

References available upon request.

Timeline

Bartender

steer n stein
08.2023 - 08.2024

Server/ Host/Assistant Bartender

Malo Restaurant
10.2021 - Current

Lead Food Service Worker

Fair Food Fridays
07.2020 - Current

Associate of Applied Science - Science And Humanities

Dmacc

Certified Nursing Assistant - Nursing

Dmacc

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