Jyliana Santiago
Orlando,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Aldi
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
- Enforced company policies consistently while handling disciplinary actions when necessary.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control to avoid out of stocks.
- Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
General Manager
Crate Hospitality LLC (Steak N Shake)
09.2020 - 09.2022
- Managed budget implementations, employee interviews, training, scheduling, and control labor costs.
- Coached and mentored leadership on management principles and industry practices.
- Reduced costs by managing delivery schedules and placing truck orders.
- Developed and implemented strategies to increase sales and profitability.
- set clear expectations and creating a positive work environment.
- Oversaw balancing of cash registers, reconciled transactions and deposited earnings to the bank.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Shift Supervisor
Dairy Queen Grill & Chill
09.2015 - 07.2020
- Applied strong leadership skills and problem solving skills to maintain team efficiency and organize workflows.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated employee performance.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Education
No Degree - Cosmetology
Florida Technical College
Kissimmee, FL09.2018
High School Diploma -
Liberty High School
Kissimmee, FL05.2015
Skills
- Business leadership
- Management training
- Hiring and onboarding
- Sales tracking
- Performance monitoring and evaluation
- Monitoring Food preparation
- Inventory
- Staff scheduling
- Customer Service
- Attention to Detail
Timeline
Assistant Manager
Aldi
09.2022 - Current
General Manager
Crate Hospitality LLC (Steak N Shake)
09.2020 - 09.2022
Shift Supervisor
Dairy Queen Grill & Chill
09.2015 - 07.2020
No Degree - Cosmetology
Florida Technical College
High School Diploma -
Liberty High School
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