Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jymar Mercado

Orlando,Florida

Summary

Energetic and multilingual flight attendant with dynamic safety and customer service skills. Poised, personable and dedicated to team-driven environment while remaining cool under pressure. Known for excellent customer relations and welcoming attitude.

Overview

6
6
years of professional experience

Work History

Inflight Crew Member

JetBlue Airlines
09.2022 - Current
  • Perform pre-flight safety checks on emergency equipment and catering.
  • Facilitate boarding process and ensure on-time departure by greeting over 200 passengers upon arrival to aircraft and providing directions to seats while offering personalized assistance to unaccompanied minors, elderly, and passengers with special needs.
  • Demonstrate proper use of safety equipment and seatbelts to inform and educate passengers before takeoff so they comply with safety policies, and respond to passenger emergencies by providing first aid when necessary.
  • Serve beverages and food items from refreshment carts, provide information about in-flight offerings to passengers, collect trash, tie up aisles, and wipe down surfaces during and between flights to keep cabin cleanliness.

Front Desk Receptionist

Hyundai
09.2021 - 04.2022
  • Greeted guests and engaged in pleasant conversations while managing the check-in process.
  • Scheduled, coordinated, and confirmed over 50 appointments and meetings between customers and automotive sales representatives every day and answered questions, addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained files and records by implementing effective filing systems that boosted efficiency, security, and organization.
  • Trained new team members on receptionist procedures, customer service, and issue resolution.

Assistant Manager

Gonzalez Trading (currently As Teselta)
03.2021 - 09.2021
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning +20 schedules each day between customers and heavy equipment technicians, and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, security, quality, and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Student Assistant

University Of Puerto Rico
04.2019 - 05.2020
  • Greeted incoming visitors to the Dean of Students office, answered questions, and directed individuals to office locations.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
  • Organized and maintained filing systems to keep documentation easily accessible to fulfill requests for information and maintained clean and organized office areas to present visitors with a pleasant and inviting atmosphere.

Education

Bachelor of Arts - Foreign Languages

University of Puerto Rico
San Juan, PR
05.2020

Skills

  • Conflict Mediation
  • Public Interaction
  • Service-Orientation
  • Emergency Situations Management
  • Federal Guidelines
  • Time Management
  • Safety Regulation Compliance
  • Aircraft Intercom Operations
  • Team Work
  • Food Preparation and Safety
  • Multilingual
  • Training and Motivation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Timeline

Inflight Crew Member

JetBlue Airlines
09.2022 - Current

Front Desk Receptionist

Hyundai
09.2021 - 04.2022

Assistant Manager

Gonzalez Trading (currently As Teselta)
03.2021 - 09.2021

Student Assistant

University Of Puerto Rico
04.2019 - 05.2020

Bachelor of Arts - Foreign Languages

University of Puerto Rico

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