Jyna Kemper
North Augusta,SC
Summary
Dynamic and results-driven professional with a strong background in team leadership and customer service, honed at Walmart. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in cash handling and training, fostering a motivated team environment that drives operational excellence.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
8
8
years of professional experience
Work History
Shift Leader
Tropical Smoothie
North Augusta, SC
03.2024 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels and coordinated stock replenishment to prevent shortages.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Engaged with customers on social media to promote offers and events, increasing online presence.
Customer Service Representative
Walmart
North Augusta, SC
01.2020 - 03.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high volume of customer calls while maintaining quality service standards.
- Assisted in training new team members on company policies and customer service protocols.
- Streamlined complaint resolution process, enhancing overall customer satisfaction rates.
- Conducted follow-up communications to ensure resolution of issues and build customer loyalty.
- Analyzed feedback to identify areas for improvement in service processes and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
McDonald's
North Augusta, SC
04.2018 - 12.2020
- Coordinated project timelines and ensured adherence to deadlines.
- Assisted in developing training materials for new staff onboarding.
- Monitored inventory levels and coordinated replenishment efforts effectively.
- Facilitated team meetings to discuss project updates and address challenges.
- Managed team schedules to optimize workflow and enhance productivity.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Crew Member
Burger King
North Augusta, SC
08.2017 - 03.2018
- Assisted in maintaining cleanliness and organization of work areas.
- Provided excellent customer service by greeting and assisting guests promptly.
- Operated kitchen equipment safely while adhering to food safety guidelines.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash transactions accurately and efficiently at the register.
- Adapted quickly to changes in a fast-paced environment, ensuring timely service delivery.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
North Augusta High School
North Augusta, SCSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team collaboration and leadership
- Team supervision
- Motivational leadership
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Shift Leader
Tropical Smoothie
03.2024 - Current
Customer Service Representative
Walmart
01.2020 - 03.2024
Manager
McDonald's
04.2018 - 12.2020
Crew Member
Burger King
08.2017 - 03.2018
High School Diploma -
North Augusta High School