Jynae Wilson
Arlington,TX
Summary
Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable experiences for patrons. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintaining focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Chiropractic Technician
Arnold Kinesiology Center
05.2006 - 06.2007
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
Kitchen Staff Baker / Cook
Riverside Cup Of Tea
03.2002 - 05.2006
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced [Type] environment.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Hostess
Riverside Cup Of Tea
01.2001 - 05.2006
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Head Waitress
Riverside Cup Of Tea
04.2000 - 05.2006
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Professional Handler Dog Shows
Eaglewings Kennel
08.1997 - 01.2002
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Trained animals in behavioral compliance or other special routines or commands.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
High School Diploma -
Stoneheadge Christian Academy
WichitaSkills
- Hospitality Service Expertise
- Safe Food Handling
- Service Prioritization
- Interactive Communication Skills
- Customer Service
- Guest Engagement
- Team Support
- Guest Relations Management
- High-Volume Dining
- Clear Communication
- Time management and prioritizing
Timeline
Chiropractic Technician
Arnold Kinesiology Center
05.2006 - 06.2007
Kitchen Staff Baker / Cook
Riverside Cup Of Tea
03.2002 - 05.2006
Hostess
Riverside Cup Of Tea
01.2001 - 05.2006
Head Waitress
Riverside Cup Of Tea
04.2000 - 05.2006
Professional Handler Dog Shows
Eaglewings Kennel
08.1997 - 01.2002
High School Diploma -
Stoneheadge Christian Academy
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