Jyneane Henderson
Baytown,United States
Summary
Results-driven Customer Service Specialist with strong multitasking abilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for expertise in resolving escalated customer support issues, enhancing client satisfaction and loyalty. Aiming to leverage exceptional communication skills and problem-solving capabilities to contribute to a dynamic customer service team.
Overview
23
23
years of professional experience
Work History
Customer Services Representative
Arise
Baytown, United States
08.2021 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected deposits or payments and arranged for billing.
Customer Service
convergys
Houston, United States
01.2008 - 06.2010
- Provided customer service regarding payment processing issues.
- Resolved customer service inquiries promptly and efficiently.
- Provided courteous customer service to ensure customer satisfaction.
Customer Service
Aerotek
Houston, United States
06.2007 - 12.2007
- Provided excellent customer service to build repeat business.
- Identified customer needs and provided excellent customer service.
- Resolved customer service issues in a timely fashion.
Customer Services Representative
Asurion Insurance Services, Inc.
Houston, United States
03.2006 - 05.2007
- File insurance claims, take payments, arrange shipping, transfer calls to appropriate department
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Services Representative
Houston Community Call Center, L.P.
Houston, United States
02.2005 - 02.2006
- Call customers and sign them up for different programs available, customer retention
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
Customer Services Representative
Staffmark
Houston, United States
10.2000 - 05.2005
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Contacted customers about potential service upgrades, new services and account changes.
Education
associate - accounting technology
Lee college district
Baytown, Texas, United States01.2022
High School Diploma -
Ross S Sterling High School
United States01.1990
Skills
- Telephonic Customer Service
- Payment Processing
- Problem Recognition
- Effective Up-Selling
- Accurate Data Entry
- Property Tax
- Customer Support Operations
- Insurance Claim Processing
- Insurance Knowledge
- Sales Expertise
- Microsoft Office Proficiency
- Wireless Communication Systems
- Price Book
- Manage Customer Complaints
- Shipping/Receiving
- Effective Communication
- Telemarketing Communication Skills
- Internet Fax
- Customer Support Coordination
- Customer Service Expertise
- Customer Loyalty Enhancement
Languages
English, Intermediate
Personal Information
Title: customer service representative
Workauthorization - Authorizedcountries
United States
Timeline
Customer Services Representative
Arise
08.2021 - 03.2024
Customer Service
convergys
01.2008 - 06.2010
Customer Service
Aerotek
06.2007 - 12.2007
Customer Services Representative
Asurion Insurance Services, Inc.
03.2006 - 05.2007
Customer Services Representative
Houston Community Call Center, L.P.
02.2005 - 02.2006
Customer Services Representative
Staffmark
10.2000 - 05.2005
associate - accounting technology
Lee college district
High School Diploma -
Ross S Sterling High School
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