Jynell Eddy
Huntsville,AL
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Advance Center Technology
01.2024 - Current
- Mentored team members on best practices in customer engagement, improving overall team performance and morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Facilitated team meetings to discuss performance metrics and areas for improvement.
- Achieved significant improvement in team performance through targeted coaching and development plans.
- Supervised daily operations of customer service team, ensuring high-quality support and satisfaction.
Supervisor, MRA Claims Department
Advance Center Technology
08.2023 - 01.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Mentored team members, fostering professional development and enhancing skill sets.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
Supervisor, Prepaid Claims Department
Advance Center Technology
01.2023 - 08.2023
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on workflows and best practices for efficiency.
- Monitored performance metrics, identifying areas for process improvement and cost reduction.
Senior Client Advocate (SCA) & Claims Agent (CA)
Advance Center Technology
06.2021 - 01.2023
- Advocated for clients by addressing inquiries and resolving account-related issues effectively.
- Facilitated communication between clients and internal teams to ensure alignment on service expectations.
- Mentored junior staff in best practices for client interaction and problem resolution strategies.
- Assisted claim agents with calls that required escalation based on request of the customer for unresolved matters.
- Provided assistance customers with filing claims to recover misappropriated funds.
Delivery Driver
FedEx
10.2018 - 06.2021
- Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
- Operated delivery vehicle adhering to safety regulations and company policies.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Driver/Packaging Specialist
Oral Arts Laboratory
11.2017 - 10.2018
- Pack, seal, label and affix postage to prepare materials for shipping.
- Examine contents and compare with records, i.e., manifests, invoices, or orders, to verify accuracy of incoming/outgoing shipment.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
Front Desk Receptionist
Crestwood Family Practice
04.2016 - 11.2017
- Managed multi-line phone system to schedule appointments and address patient concerns.
- Greeted and assisted patients with appointment check-ins and inquiries.
- Handled administrative tasks including filing, data entry, and insurance verification.
Package Handler
FedEx
11.2011 - 04.2016
- Operated material handling equipment to facilitate package sorting and movement.
- Loaded and unloaded packages efficiently to ensure timely processing.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School -
Lee High School
05.2011
Skills
- Team building and leadership
- Efficient Decision-making
- Time management
- Proficient in Excel
- Adaptability and flexibility
- Empathy and patience
Timeline
Customer Service Supervisor
Advance Center Technology
01.2024 - Current
Supervisor, MRA Claims Department
Advance Center Technology
08.2023 - 01.2024
Supervisor, Prepaid Claims Department
Advance Center Technology
01.2023 - 08.2023
Senior Client Advocate (SCA) & Claims Agent (CA)
Advance Center Technology
06.2021 - 01.2023
Delivery Driver
FedEx
10.2018 - 06.2021
Driver/Packaging Specialist
Oral Arts Laboratory
11.2017 - 10.2018
Front Desk Receptionist
Crestwood Family Practice
04.2016 - 11.2017
Package Handler
FedEx
11.2011 - 04.2016
High School -
Lee High School