JYNESE SCALES
Houston,TX
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
7
7
years of professional experience
Work History
Security Officer
Shell Wood Creek
Houston, Texas
12.2022 - 05.2025
- Patrolled public areas regularly to detect and resolve unsafe conditions
- Contributed to total building security, effectively distributing resources to cover all access points and building areas
- Defused conflicts and security issues through effective de-escalation and crisis management techniques.
MIG Welder
Liftmoore
Houston, TX
11.2020 - 04.2022
- Performed MIG welding on a variety of metals, including steel, stainless steel and aluminum.
- Assessed projects to determine the appropriate welding process and equipment needed.
- Set up and operated MIG welding machines according to established safety procedures.
Call Center Representative
Core Mart
Houston, TX
09.2019 - 11.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Senior Coordinator Customer Service
MD Anderson
Houston, YX
01.2018 - 12.2018
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Worthing high school
Houston, Texas10.2021
HCC
Houston, TexasSkills
- Work Order Management
- Dispatch Coordination
- Customer Relations
- Power tool use
- MIG welding expertise
Timeline
Security Officer
Shell Wood Creek
12.2022 - 05.2025
MIG Welder
Liftmoore
11.2020 - 04.2022
Call Center Representative
Core Mart
09.2019 - 11.2020
Senior Coordinator Customer Service
MD Anderson
01.2018 - 12.2018
Worthing high school
HCC