Jynia Reid
Riverdale,GA
Summary
Dynamic professional with a proven track record at Kroger, excelling in customer service and problem-solving. Skilled in cash handling and training, I've mentored teams towards operational excellence, significantly enhancing customer satisfaction. Recognized for outstanding performance, I adeptly balance customer needs with company policies, fostering loyalty and operational efficiency.
Overview
2
2
years of professional experience
Work History
Backup Customer Service Manager
Kroger
01.2023 - Current
- Evaluated employee performance through regular reviews, providing constructive feedback and setting clear expectations for continued growth and improvement.
- Managed scheduling and staffing needs to maintain optimal coverage during all business hours, ensuring consistently high levels of customer support availability.
- Consistently exceeded performance metrics, earning recognition as a top performer within the department.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Cashier
Burger King
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Towers High School
Decatur, GASkills
- Customer service
- Problem-solving
- Time management
- Excellent time management skills
- Cash handling
- Training and mentoring
- Customer relations
- New hire training
Timeline
Backup Customer Service Manager
Kroger
01.2023 - Current
Cashier
Burger King
09.2022 - 01.2023
High School Diploma -
Towers High School
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