Summary
Overview
Work History
Education
Skills
Timeline
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Jynia Reid

Riverdale,GA

Summary

Dynamic professional with a proven track record at Kroger, excelling in customer service and problem-solving. Skilled in cash handling and training, I've mentored teams towards operational excellence, significantly enhancing customer satisfaction. Recognized for outstanding performance, I adeptly balance customer needs with company policies, fostering loyalty and operational efficiency.

Overview

2
2
years of professional experience

Work History

Backup Customer Service Manager

Kroger
01.2023 - Current
  • Evaluated employee performance through regular reviews, providing constructive feedback and setting clear expectations for continued growth and improvement.
  • Managed scheduling and staffing needs to maintain optimal coverage during all business hours, ensuring consistently high levels of customer support availability.
  • Consistently exceeded performance metrics, earning recognition as a top performer within the department.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Cashier

Burger King
09.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

High School Diploma -

Towers High School
Decatur, GA

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Excellent time management skills
  • Cash handling
  • Training and mentoring
  • Customer relations
  • New hire training

Timeline

Backup Customer Service Manager

Kroger
01.2023 - Current

Cashier

Burger King
09.2022 - 01.2023

High School Diploma -

Towers High School
Jynia Reid