John Yoder
Enola,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong supporter of company culture and accountability. Unique and well rounded experience in operations, finance, customer service, employee development, and technical skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Vistar
01.2021 - 11.2022
- Led start-up during companies automated facility expansion.
- Developed systems and procedures to improve operational quality and team efficiency.
- Responsible for reporting of both OpEx and CapEx for facility.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored daily discrepancies, inventory shrinkage and drive-off.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed 125 hourly associates and a 15 salaried management team covering two shifts.
Warehouse Manager
Vistar/Liberty Distribution LLC
05.2015 - 01.2021
- Responsible for all operational expenses and inventory control.
- Responsible for all documentation involving fixed assets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Responsible for all HAACP requirements and food safety audits.
- Integrated warehouse operations with existing and new business processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Warehouse Supervisor
Vistar/Liberty Distribution LLC
09.2014 - 05.2015
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Used warehouse management software to reconcile daily inventory.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed comprehensive staff training program to improve employee performance and morale.
- Enforced team adherence to safety regulations and protocols.
Assistant Operations Manager
IGI Global
01.2012 - 09.2014
- Coordinated with General Manager in different operational issues and promotional activities.
- Oversaw entire company inventory including all book titles, scholarly journals, conference materials, and marketing materials. Reduced shrink dramatically over course of two years.
- Oversaw all company logistics. Including all inventory shipments globally. Managed all inventory transactions and oversaw all customer service accounts.
- Worked Directly under Director of Business Operations with an initiative to reduce cost and maintain highest level of customer service.
- Worked hand in hand with Human Resources with employing and disciplinary needs of company.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
Education
Associate of Science - Business Administration
Sussex County Community College
Newton, NJ06.2008
Skills
- P&L Management
- Performance Monitoring
- Logistics Oversight
- Process Improvement
- Performance Reporting
- OPEX/ CAPEX/ Continuous Improvement
- Inventory Management
- Business Planning
- Staff Development
- Process Improvement Strategies
- Warehouse Operations
- Inventory Control
Certification
HAACP
Timeline
Operations Manager
Vistar
01.2021 - 11.2022
Warehouse Manager
Vistar/Liberty Distribution LLC
05.2015 - 01.2021
Warehouse Supervisor
Vistar/Liberty Distribution LLC
09.2014 - 05.2015
Assistant Operations Manager
IGI Global
01.2012 - 09.2014
Associate of Science - Business Administration
Sussex County Community College