Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

J’yonchei Mayfield

Douglasville,GA

Summary

To obtain a position within a progressive organization that encourages professional and personal growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Transportation Driver

Newrest
Atlanta, GA
04.2022 - Current
  • Operated various transportation vehicles to ensure timely deliveries.
  • Conducted pre-trip inspections to maintain vehicle safety and functionality.
  • Managed loading and unloading of cargo to optimize vehicle capacity.
  • Assisted in training new drivers on safety protocols and operational procedures.
  • Interacted courteously with customers when delivering goods or services.
  • Communicated with dispatchers regarding delivery updates or changes in route plans.
  • Loaded and unloaded freight in a safe and timely manner.
  • Followed established safety procedures when handling hazardous materials.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Managed time effectively to meet tight delivery deadlines.
  • Completed necessary paperwork and documentation for deliveries.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Adapted to changing routes or schedules as required by the employer.
  • Resolved conflicts between customers and drivers professionally and efficiently.
  • Secured merchandise, avoiding damage during transportation.
  • Assisted in training new drivers on company procedures and operational protocols.

CSR

TTEC/USAA
Duluth, GA
08.2021 - 01.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.

After-School Teacher/Floater Teacher

Reflections Learning Academy
Douglasville, GA
11.2020 - 03.2021
  • Maintained safe, clean, and organized classroom environment.
  • Instructed students individually and in groups, utilizing various teaching methods.
  • Taught students subject-specific material, learning strategies and social skills.
  • Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Worked with school administrators to develop classroom management policies for grade level.
  • Differentiated instruction according to student skill level.
  • Helped students build learning and study skills to achieve educational goals.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.

Warehouse Associate

Amazon
Union City, GA
09.2020 - 11.2020
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Arranged items on store racks and shelves, checking correct location and prices.

Ride Operator

Six Flags Over Georgia
Austell, GA
06.2019 - 09.2020
  • Pick up keys to scheduled ride of the day
  • Complete morning opening procedures
  • Count for all staff members
  • Test run the ride completing safety checks
  • Run scheduled breaks
  • Complete training for new attendants
  • Operate throughout the day, schedule rotations for attendants
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Attended offered trainings to build customer service and problem-solving skills.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.

School Teacher

Beulah Elementary School
Douglasville, GA
09.2017 - 02.2019
  • Check in students
  • Assign them to their corresponding grade table
  • Account for all students
  • Pass out snack
  • Take students on their first restroom and water break
  • Have students start on homework, once they are finished check over it
  • Take students to play until they are checked out.
  • Instructed students individually and in groups, utilizing various teaching methods.
  • Maintained safe, clean, and organized classroom environment.

Cashier

Stop & Shop
Bartow, Bronx, NY
09.2017 - 02.2019
  • Greet customers
  • Scan groceries
  • Provide price checks
  • Check bills/count change.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.

Store Associate

Kroger
Douglasville, GA
01.2017 - 06.2018
  • (Produce, Front-End, Bakery/Deli)
  • Greet and help customers
  • Cut fruit and restock floor (produce)
  • Help customers on the floor, ring up and bag groceries (front-end)
  • Stock bunkers according to sales plan, decorate cakes (bakery)
  • Aid customers, slice meat and cheese, make sandwiches, work on hot bar, prep for next days (deli)
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Lead Ride Operator

Six Flags Over Georgia
Austell, GA
01.2017 - 05.2017
  • Pick up keys to scheduled ride of the day
  • Complete morning opening procedures
  • Count for all staff members
  • Test run the ride completing safety checks
  • Run scheduled breaks
  • Complete training for new attendants
  • Operate throughout the day, schedule rotations for attendants

Volunteer

Chapel Hill Elementary School
Douglasville, GA
09.2015 - 08.2015
  • Parking
  • Assigning booths
  • Rotation to different booths
  • Describing and informing games that are played by students
  • Collected tickets
  • Distributed prizes
  • Clean up crew.
  • Volunteered to help with special events and programs by checking in participants and giving directions.

Volunteer

Car Wash, Jiffy Lube
Douglasville, GA
09.2015 - 08.2015
  • Held up welcoming and invitational signs
  • Greeted customers
  • Washed cars
  • Clean up crew.
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Kept facilities organized, clean and well-maintained to best meet program needs.

Volunteer

Arbor Station Elementary School
09.2015 - 08.2015
  • Assigning booths
  • Rotation to different booths
  • Describing and informing games being played to customers
  • Collected tickets
  • Distributed prizes
  • Clean up crew.
  • Engaged with others successfully using strong verbal and written communication skills.
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Kept facilities organized, clean and well-maintained to best meet program needs.

Volunteer

Jiffy Lube
Douglasville, GA
08.2015 - 07.2015
  • Car Wash,
  • Held up welcoming and invitational signs
  • Greeted customers
  • Washed cars
  • Clean up crew., Held up welcoming and invitational signs
  • Greeted customers
  • Washed cars
  • Clean up crew.
  • Engaged with others successfully using strong verbal and written communication skills.
  • Kept facilities organized, clean and well-maintained to best meet program needs.

Education

Associate of Applied Science - Criminal Justice

West Georgia Technical College
Douglasville, GA
07-2025

High School Diploma -

Chapel Hill High School
Douglasville, GA
05.2016

Bachelor of Science - Criminal Justice

Kennesaw State University
Kennesaw, GA

Skills

  • Store maintenance
  • Shipping and receiving understanding
  • Project management abilities
  • Tutoring and after school help
  • Differentiated instruction
  • Differentiated learning techniques
  • POS system operation
  • Customer assistance
  • Payment processing
  • Training & Development
  • PPE use

Languages

English
Full Professional
Spanish
Limited

Certification

  • Criminal Justice Fundamentals - May 1, 2025
  • Forensic Science Fundamentals - May 4, 2025
  • Crime Scene Fundamentals - May 4, 2025

Timeline

Transportation Driver

Newrest
04.2022 - Current

CSR

TTEC/USAA
08.2021 - 01.2022

After-School Teacher/Floater Teacher

Reflections Learning Academy
11.2020 - 03.2021

Warehouse Associate

Amazon
09.2020 - 11.2020

Ride Operator

Six Flags Over Georgia
06.2019 - 09.2020

School Teacher

Beulah Elementary School
09.2017 - 02.2019

Cashier

Stop & Shop
09.2017 - 02.2019

Store Associate

Kroger
01.2017 - 06.2018

Lead Ride Operator

Six Flags Over Georgia
01.2017 - 05.2017

Volunteer

Chapel Hill Elementary School
09.2015 - 08.2015

Volunteer

Car Wash, Jiffy Lube
09.2015 - 08.2015

Volunteer

Arbor Station Elementary School
09.2015 - 08.2015

Volunteer

Jiffy Lube
08.2015 - 07.2015

Associate of Applied Science - Criminal Justice

West Georgia Technical College

High School Diploma -

Chapel Hill High School

Bachelor of Science - Criminal Justice

Kennesaw State University

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