Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Talent Cultivation Excellence
Generic

Jyoshua Jackson

Mesa,AZ

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Strategic thinker with hands-on experience delivering impactful solutions to enhance organizational performance. Adept at identifying opportunities for improvement and implementing innovative strategies to drive growth and efficiency. Recognized for consistently achieving exceptional results and exceeding expectations in challenging work settings. Collaborative leader who partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

19
19
years of professional experience

Work History

Flagship General Manager

TravisMathew LLC
01.2024 - Current
  • Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
  • Implemented process improvements that streamlined operations and reduced costs.
  • Developed and executed business strategies to achieve organizational goals and objectives.
  • Mentor district and field managers, fostering leadership skills and promoting collaboration across divisions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Store Manager

TRAVISMATHEW LLC
09.2021 - 01.2024

Department Manager

PRADA
04.2018 - 09.2021
  • Drive and maximize sales performances individually and team
  • Propose and develop business plans
  • Drive the store and team to exceed their KPIs
  • Represent the company on the local market, identifying new opportunities to increase customer footfall, attracts new clients and builds a loyal relationship with the brand
  • Be present on the sales floor, ensuring a proper approach and service to the clients
  • Foster the Omni Channel development through the team
  • Meet the store-operating budget, controlling store expenses
  • Foster a client centric mindset by developing and maintaining solid client relationships
  • Guarantee an excellent client satisfaction and the highest level of client service
  • Implement, in partnership with other company functions, clientele initiatives and events, securing client loyalty and increasing client spending
  • Foster a strong private appointment culture

Service Experience Manager

NORDSTROM
05.2017 - 03.2018
  • Ensure efficient use of technology and process to effectively manage Service Experience operations
  • Promote Service Experience standards through communication within SE team and store
  • Manage direct labor costs, expenses, and shrinkage to support the store
  • Ensure that the customer receives the finest in service, fit, quality, value and selection
  • Consistent coaching to stylists to cultivate a culture of selling and service
  • Foster relationship-based selling skills and customer focused initiatives
  • Promote security and privacy of customer information including education, compliance, and disposition of issues
  • Ensure all Service Experience, Cash Room, Communications, and Inventory procedures are handled in an accurate manner
  • Optimize fulfillment results
  • Grow digitally assisted sales
  • Coach and develop team to set an example of the Nordstrom experience that the customer expects
  • Ensure accurate inventory management and achieve shrinkage goals storewide

Department Manager

NORDSTROM
08.2015 - 05.2017
  • Achieve department volume and productivity goals by developing and executing a business plan
  • Manage salespeople to meet or exceed their Sell More, Make More goals
  • Develop salespeople to build a bench of future leaders
  • Ensure salespeople are delivering outstanding customer service by teaching, coaching, and leading by example
  • Coach salespeople to build and maintain personal trade
  • Teach salespeople to act as fashion, product knowledge and fit experts for the customer
  • Ensure salespeople acquire fitter certification
  • Ensure merchandising and presentation standards are met
  • Identify, recruit, and hire top sales talent
  • Have an active floor presence and achieve personal sales per hour goals
  • Ensure accurate inventory management and achieve shrinkage goals
  • New Store Opening

Salon/Designer Shoes Department Manager

NORDSTROM
07.2014 - 08.2015
  • Achieve department volume and productivity goals by developing and executing a business plan
  • Manage salespeople to meet or exceed their Sell More, Make More goals
  • Develop salespeople to build a bench of future leaders
  • Ensure salespeople are delivering outstanding customer service by teaching, coaching, and leading by example
  • Coach salespeople to build and maintain personal trade
  • Teach salespeople to act as fashion, product knowledge and fit experts for the customer
  • Ensure salespeople acquire fitter certification
  • Partner with regional merchandiser to ensure the customer receives the best quality, value, and selection
  • Ensure merchandising and presentation standards are met
  • Identify, recruit, and hire top sales talent
  • Have an active floor presence and achieve personal sales per hour goals
  • Ensure accurate inventory management and achieve shrinkage goals

1st Assistant Manager Women's Shoes

NORDSTROM
09.2013 - 07.2014
  • Use directive selling to meet or exceed your Sell More, Make More goal
  • Build personal trade by developing and maintaining relationships with customers
  • Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan
  • Coach salespeople to meet or exceed their Sell More, Make More goals
  • Ensure salespeople are delivering outstanding customer service by teaching, coaching, and leading by example
  • Act as a fashion role model and product and fit expert for the customer
  • Partner with the department manager to ensure the customer receives the best quality, value, and selection
  • Work with the department manager to ensure merchandising and presentation standards are met
  • Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals

Assistant Manager BP Shoes

NORDSTROM
09.2011 - 09.2012
  • Ensure salespeople are delivering outstanding customer service by teaching, coaching, and leading by example
  • Act as a fashion role model and product and fit expert for the customer
  • Partner with the department manager to ensure the customer receives the best quality, value, and selection
  • Work with the department manager to ensure merchandising and presentation standards are met
  • Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals

Salesperson - BP Shoes

NORDSTROM
10.2006 - 09.2011
  • Set and achieve personal sales goals while supporting the goals of the team
  • Greet customers in a timely, professional, and engaging manner
  • Provide an exceptional shoe fitting experience that includes measuring for size and suggesting fashion looks based on current trends and customer feedback
  • Provide honest and confident feedback to customers regarding merchandise style and fit
  • Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
  • Consistently seek new fashion and product knowledge to act as an expert for the customer
  • Open new Nordstrom Rewards accounts as a means of building customer relationships
  • Work as a team player to ensure each customer receives the best service possible
  • Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

Education

Associate of Arts - Business Management

Saddleback College
Mission Viejo, CA

Skills

  • Leadership and team building

  • Problem resolution

  • Experienced in guiding teams

  • Operational efficiency management

  • Collaborative team member

  • Skill enhancement coaching

  • Customer service expertise

  • Inventory management

  • Staff scheduling management

  • Effective verbal communication

  • Financial performance management

  • Talent acquisition

Accomplishments

Marketing and Visual Excellence Award (2024)

Talent Cultivation Excellence Award (2023)

Customer Experience Excellence Award (2023)

Store Manager of the Year (2023)


Languages

English
Full Professional

Timeline

Flagship General Manager

TravisMathew LLC
01.2024 - Current

Store Manager

TRAVISMATHEW LLC
09.2021 - 01.2024

Department Manager

PRADA
04.2018 - 09.2021

Service Experience Manager

NORDSTROM
05.2017 - 03.2018

Department Manager

NORDSTROM
08.2015 - 05.2017

Salon/Designer Shoes Department Manager

NORDSTROM
07.2014 - 08.2015

1st Assistant Manager Women's Shoes

NORDSTROM
09.2013 - 07.2014

Assistant Manager BP Shoes

NORDSTROM
09.2011 - 09.2012

Salesperson - BP Shoes

NORDSTROM
10.2006 - 09.2011

Associate of Arts - Business Management

Saddleback College

Talent Cultivation Excellence

Focuses on fostering a dynamic and inclusive work environment that encourages professional growth and innovation. The company emphasizes recruiting skilled individuals, providing ongoing training and development opportunities, and promoting a culture of collaboration and creativity. Through mentorship programs and leadership development initiatives, TravisMathew aims to nurture employees' potential, ensuring they contribute effectively to the brand's success and maintain its reputation for quality and style in the apparel industry

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