Jyothi Dronamraju
Maryville,MO
Summary
Organized Program Manager dedicated to resolving customer issues through streamlined processes. With over 5 years of experience, skilled in strategic planning and intricate problem-solving. Proficient in marketing, cross-functional communication, team supervision, and process enhancements. Experienced in project management, program performance analysis, data evaluation, and quality assurance, driving organizational success. A decisive leader ready to leverage program management background to propel business growth and achieve IT sector objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Amazon
04.2019 - 11.2022
- Enhanced program efficiency through process refinement and integration of time-saving solutions, yielding 15% increase in productivity.
- Directed cross-functional teams to attain project objectives within designated timeframes and budgets, resulting in 10% decrease in project delivery time and 5% reduction in project costs.
- Implemented agile methodologies to streamline project delivery and promote seamless collaboration among team members, leading to 20% improvement in project completion rate.
- Improved software quality by conducting thorough code evaluations and employing automated testing tools, resulting in 25% decrease in software defects.
- Fostered team synergy through regular communication, frequent meetings, and ongoing professional development initiatives, resulting in 15% boost in team productivity.
Technical Support Associate
Amazon
01.2017 - 04.2019
- Provided advanced technical support to customers, resolving 95% of issues and raising satisfaction ratings by 12%.
- Worked closely with cross-functional teams to improve product performance and enhance customer satisfaction.
- Played pivotal role in optimizing processes, leading to 20% productivity surge and 25% revenue increase
- Utilized strong problem-solving abilities to address intricate technical issues promptly, thereby enhancing customer contentment.
- Identified root causes of problems and delivered efficient technical assistance to customers.
Education
Master of Science - Applied Computer Science
Northwest Missouri State University
Maryville, MO08-2024
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University
Hyderabad05-2016
Skills
- Project Management
- Strategic Planning
- Program Performance Analysis
- Data Analysis
- Quality Control
- Operations Management
- Project Coordination
- Attention to Detail
- Process Engineering
- Developing project strategy
- Compliance and regulations
- Client management
Certification
- ETL Testing
- Python
- SQL for Data Science
Accomplishments
- Served as a Subject-Matter Expert for three new hire batches, facilitating their learning process and aiding in the clarifi cation of doubts, resulting in successful onboarding and skill acquisition.
- Actively participated in a process hackathon aimed at internal process development within the company, contributing innovative ideas and solutions that enhanced operational efficiency and effectiveness.
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Tamil
Professional Working
Timeline
Program Manager
Amazon
04.2019 - 11.2022
Technical Support Associate
Amazon
01.2017 - 04.2019
Master of Science - Applied Computer Science
Northwest Missouri State University
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University
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