JYOTHI PRATHAM KIRAN DASARI
Atlassian Administrator | Jira/Confluence Expert | DevOps Engineer
Irving,TX
Summary
Dynamic professional with over 10 years of experience in Atlassian Administration, DevOps Engineering, and Configuration Management, specializing in build and release automation within enterprise environments. Expertise in administering Jira (Cloud, Data Center, Server), Confluence, Bitbucket, and other Atlassian tools, along with advanced skills in architecting workflows and automating complex processes using ScriptRunner and Jira Automation. Proven track record of executing seamless migrations from Jira Server to Cloud while ensuring data integrity and optimal project configurations. Skilled in integrating major DevOps tools to enhance CI/CD pipelines, enabling automated build triggers and improving deployment visibility across teams.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Atlassian Admin/Devops Engineer
Citi Group
06.2021 - 12.2025
- Administered enterprise Jira for 10,000+ users and 1,000+ projects with high availability.
- Led an enterprise migration of 150+ Jira projects and 500k+ issues from Data center to Cloud with zero downtime, full plugin remediation, and scheme consolidation.
- Managed ScriptRunner scripts for automations, post functions, validators, listeners, and behaviors.
- Improved Jira stability by proactively identifying and resolving recurring log-level issues, reducing outages by 30%.
- Consolidated 300+ custom fields, reducing configuration sprawl and improving Jira performance.
- Provided L3-level support for workflows, permission issues, broken automation rules, plugin issues, and migration defects.
- Created advanced dashboards, JQL filters, and reporting frameworks for leadership and PMO.
- Managed Confluence spaces, templates, macros, and Jira–Confluence integrations for documentation and reporting.
- Managed plugins and performed upgrades for Jira, Confluence, and Bamboo with minimal downtime.
- Integrated Jira with Git, Bitbucket, GitLab, Jenkins, Bamboo, and SonarQube for end-to-end traceability.
- Managed Git repository access controls and code governance for 1,000+ repositories.
- Implemented git shell on git servers and provided Knowledge to users.
- Automated 30+ Jenkins pipelines, reducing manual deployment tasks by 70%.
- Investigating the Jenkins logs and Troubleshooter to fix the issues for failed builds.
- Documented and reported the statuses of Deployment to Project Team and Management during common window maintenance (CMW).
- Supported a ScriptRunner code promotion pipeline using Git and Bitbucket to manage code versions across Dev → UAT → Prod environments.
- Coordinated with DevOps and Release teams during scheduled deployments using RLM for controlled rollout.
- Supported basic pipeline troubleshooting such as checking logs, retrying builds, and validating job triggers.
Sr. Atlassian Suite Admin/ Developer
Cisco Systems
05.2020 - 06.2021
- Configured and administered Jira, Confluence, Bamboo, Bitbucket, and Fisheye/Crucible for enterprise engineering teams.
- Evaluate third party plugins such as outlook integration for Jira, SU for Jira.
- Designed advanced Jira workflows, screens, custom fields, post-functions, and validators using ScriptRunner and JSU/JSU utilities.
- Created plans, boards, and portfolio reports for team forecasting and progress tracking.
- Maintained plugin lifecycle: installation, configuration, upgrades, compatibility checks.
- Experienced in performing Atlassian installations and migrations and gained skills to schedule back-ups Integration.
- Created JIRA projects, templates, workflows, screens, fields and other administrative activities.
- Created a step-by-step guide to create a project in JIRA.
- Extensively worked on UNIX Editor Commands to edit the logs.
- Install and configure structure add-on for confluence and pull the view in confluence. Add various fields on the grid to know the progress of that level.
- Experience on Portfolio, Big Picture, Tempo, JEMH, JSU and other plugins.
- Used Jenkins to trigger builds, view pipeline progress, and validate build results.
- Performed Git branching, commit updates, and simple code reviews related to Jira issues.
- Performed simple shell scripting to check logs and support maintenance activities.
- Helped troubleshoot build failures by reviewing pipeline logs and rerunning failed jobs.
Atlassian Suite Admin. / Developer
Wells Fargo
05.2019 - 05.2020
- Created Jira projects using the default, shared configurations as per user’s requirement.
- Increased dashboard/report adoption by 25% through reusable templates and onboarding sessions.
- Migration from version one to Jira using csv import.
- Created Custom workflows, custom screens and custom fields on Jira.
- Created users on Active Directory, synched the users on Jira and assigned groups and spaces.
- Worked on Bamboo- Build triggers and Build dependencies.
- Migrated Jira across environments and worked on Jira database dumps.
- Created new, modified Notification Schemes to notify only the concerned team member or business partner.
- Installation of Fisheye, Crucible and Train users on Atlassian tools for regular usage.
- Document required operations such as bulk update, add users into project roles for users.
- Setup Tempo time sheets such that engineers can log work such that management could gain better transparency and accurate insight across various teams.
- Investigate and set up tempo for the management to know the individual’s workload.
- Set up timer in user’s dashboard to keep track of the time spent on specific issues in an effective manner.
- Performed multi-environment Jira deployments and validated consistency.
- Integrated Jira with GitLab/GitHub for traceability from issues to commits and deployments.
- Used Jenkins to monitor build status, update job parameters, and rerun failed builds.
- Performed basic Git operations such as cloning, merging branches, and resolving simple merge conflicts.
- Used Linux commands for navigation, viewing logs, and basic maintenance tasks.
- Coordinated with DevOps teams during deployments to validate build status and release readiness.
Atlassian Suite Admin
Deutsche Bank
09.2015 - 04.2019
- Administered Jira, Confluence, Jira Agile for global banking teams.
- Designed and optimized workflows, screens, fields, and permission schemes, improving process consistency and compliance.Monitored Jira servers and resolved outages quickly, updating AppMon tickets as required.
- Integrated Jira with Fisheye, Crucible, and CSP systems, enabling traceability from code to issue.
- Managed plugin administration (ScriptRunner, JEMH, JSU, JQL Tricks).
- Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers (project configurations and issues).
- Handled User/Group Administration, configured LDAP directory with Jira.
- Performed end to end standalone Jira Migration (Consolidated 5 Jira servers into 1).
- Performed CSV import to migrate remedy issues to Jira.
- Created and managed Confluence spaces, restrictions, templates, and macros.
Education
MS - Information Systems
Wilmington University
Wilmington, DE01.2020
Bachelor of Technology - Computer Science
KL University
Guntur, India01.2015
Skills
- Atlassian Tools: Jira (Cloud/DC), Confluence, Bitbucket, Bamboo
- Automation: ScriptRunner (Groovy), Jira Automation
- DevOps & CI/CD: Jenkins, GitLab CI, Git, Bitbucket
- Cloud: AWS – EC2, IAM, VPC, S3, CloudWatch
- Containers: Docker, Kubernetes
- Monitoring: Grafana, Kibana (ELK), Splunk, AppDynamics
- Scripting: Python, Perl, Bash
Certification
Atlassian Certified Jira Administrator for Cloud
Timeline
Atlassian Admin/Devops Engineer
Citi Group
06.2021 - 12.2025
Sr. Atlassian Suite Admin/ Developer
Cisco Systems
05.2020 - 06.2021
Atlassian Suite Admin. / Developer
Wells Fargo
05.2019 - 05.2020
Atlassian Suite Admin
Deutsche Bank
09.2015 - 04.2019
MS - Information Systems
Wilmington University
Bachelor of Technology - Computer Science
KL University