Jyothi Supriya Tadiparthi
Summary
Operations-focused professional with extensive experience in process optimization, customer service, and data analysis. Proven ability to enhance operational workflows, resolve customer issues, and implement technical solutions. Adept at managing high-volume workloads, cross-functional collaboration, and leveraging data-driven insights to improve performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Process Associate
GENPACT
06.2022 - 12.2023
- Spearheaded the resolution of website hosting issues through in-depth analysis of customer requirements, leading to a 15% improvement in customer satisfaction.
- Provided security consultation for customer platforms, enhancing the safety and reliability of client websites.
- Managed customer inquiries via email and chat, delivering timely and accurate responses to support operational continuity. Played a pivotal role in product renewals, contributing to a 10% retention rate increase by engaging with customers at critical renewal phases.
- Collaborated with cross-functional teams to refine onboarding procedures, optimizing service delivery, and customer experience.
Process Associate
TECH MAHINDRA
02.2021 - 05.2022
- Owned and resolved technical and operational customer issues, consistently reducing resolution time by 20%
- Handled 25-30 daily calls, facilitating bill payments, order placements, and product support
- Documented and developed efficient customer service workflows, resulting in a 10% improvement in first-contact resolutions
- Coordinated with technical support teams to troubleshoot mobile and internet service issues, enhancing the customer satisfaction score by 10%
Process Associate
CIL Infoserve
05.2019 - 11.2020
- Processed refund calculations for expired insurance policies, ensuring accurate disbursements and compliance with policy terms
- Streamlined communication processes with clients, improving response times and reducing operational inefficiencies by 15%
- Managed customer accounts and inquiries, contributing to a 12% increase in customer retention through exceptional service
Education
BBA -
VELLORE INSTITUTE OF TECHNOLOGY
05-2019
Skills
- Data analysis
- SQL
- Python
- SPSS
- Microsoft Office Suite
- Process Optimization
- Workflow Management
- Customer Relationship Management
Certifications And Awards
- Certified Tableau Desktop Specialist (https://www.credly.com/badges/7cf31e28-a9b9-4230-
a612-e6d3106df59f)
- Best Employee Award, Tech Mahindra (Consecutive Years)
- Technical Project: 'Relationship between Intrinsic Factors and Job Performance', Conducted an in-depth analysis using SPSS to evaluate employee performance, demonstrating strong analytical skills.
Timeline
Senior Process Associate
GENPACT
06.2022 - 12.2023
Process Associate
TECH MAHINDRA
02.2021 - 05.2022
Process Associate
CIL Infoserve
05.2019 - 11.2020
BBA -
VELLORE INSTITUTE OF TECHNOLOGY
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