JYOTI HALLAN
Tampa,FL
Summary
Seasoned Associate with expertise in business operations and client management. Proven track record of fostering strategic partnerships and streamlining processes to enhance operational efficiency. Strong communication skills and a talent for problem-solving and team collaboration. Achievements include improving customer satisfaction and implementing significant process optimizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Source to Contract Senior Associate
Johnson & Johnson global services
Tampa , FL
04.2022 - Current
- Responsible for ensuring compliance to the defined processes when engaging with the various end users (requestors, business partners, Suppliers, fellow associates.) Managed purchase order process, including aligning and processing the purchase requisition, verifying budget alignment, error resolution and resolve invoice mismatches
- Completed and implemented 2 Walkme process enhancements One for improving Catalog usage in SAP Ariba guided buying and second is redirecting requesters to PO activity page to Close the PO - as a Citizen developer under Game Changing Pillar of Career development
- Developed reports in Salesforce to provide insights in case management
- Responsible to elevate the end user experience and to enhance NPS (Net promoter score)
- To provide training to new hires for R2P process
- To Provide End user training to Requesters and business partners
- To add, maintain and edit vendor data in Vendor management system.
Buyer (Procurement Specialist)
Oscor Inc
Tampa
06.2021 - 04.2022
- Used 4Shift ERP for all current procurement activities with current parallel implementation of SAP S/4 HANA ERP
- Working on the migration of procurement system from 4Shift to SAP S/4 HANA as an alternative point of contact (POC)
- Responsible for supplier data/ purchase info records review, cleanup and upload to SAP S/4 HANA system UAT of the new S/4 HANA system to make sure the laid-out processes are working as expected and working with IT team closely for training and change management
Procurement Specialist (Full Time)
Johnson & Johnson Global Services
Tampa
- 08.2020
- Ensured seamless experience for the requestors/business partners when using the Sourcing and Contracting services by coordinating the process/interactions with the associates in Sourcing and contracting
- Addressed supplier related inquires related to the transacting of POs, adding supplier in Aravo for POAI purchase orders, updating Supplier master data
- Responsible for ensuring compliance to the defined processes when engaging with the various end users (requestors, business partners, Suppliers, fellow associates) Managed the purchase order process, including creating and approving the purchase requisitions, verifying budget alignment, resolving invoice mismatches and error resolution
- Conducted UAT in SAP Ariba enhancements and log the defects in defect tracker
- Worked closely with end users to address operational pain points and help them make aware of company procedures and policies
- Wrote and validated functional test cases and analyzed user acceptance criteria.
Data Quality Specialist and R2P support (Contractor)
Johnson & Johnson Global Services
Tampa
11.2018 - 05.2019
- Provide level one support to Procurement associates in the Ariba Spend management (ASM) including user setup and error resolution
- Responsible for researching and processing user access in procurement system
- Handling and resolving all workflow (site coordinator) in SAP Ariba – Buyer portal
- Responsible for PR and PO support to include PO force closure, mismatch resolution, and functional audits (working in approval queue) Responsible for the data cleaning and entering data into Legacy Ariba buyer (creation of roles, deactivating roles, editing user profile, creation of BUMEs)
- Properly escalate unresolved queries to the R2P Ariba Buyer team and manager
- Track, route and redirect problems to appropriate resources
- Maintain a high level of professionalism with customers and Global Service team members.
Data Quality Specialist
Mettler Toledo
10.2017 - 09.2018
- Ensure accurate data entry into database systems currently being used to store client data and work efforts
- Problem resolution Multitask and handle multiple projects at the same time Create, maintain and file various records for reporting and benchmarking
- Identify database requirements by working closely with service management, customers, service engineers and other departments within the organization as needed to maintain data accuracy
- Perform daily updates of install base changes provided from asset reports submitted by the field engineers
- Track modifications made to install base
- Provide machine data analytical support to management
- Create, maintain and update written SOP’s pertaining to job tasks
Education
MBA in Marketing and HR -
München International business school, Pune University
Skills
- Salesforce
- SAP Ariba
- MS Suite
- Aravo
- Apex Vendor Management
- Customer interaction
- Production Support
- Cross-Functional Teamwork
- Issue Resolution
- Process Improvement
- Relationship Building
- Data Analysis
- Team Building
Certification
Certified Scrum Master, 2017 from Scrum Alliance.
Timeline
Source to Contract Senior Associate
Johnson & Johnson global services
04.2022 - Current
Buyer (Procurement Specialist)
Oscor Inc
06.2021 - 04.2022
Data Quality Specialist and R2P support (Contractor)
Johnson & Johnson Global Services
11.2018 - 05.2019
Data Quality Specialist
Mettler Toledo
10.2017 - 09.2018
Procurement Specialist (Full Time)
Johnson & Johnson Global Services
- 08.2020
MBA in Marketing and HR -
München International business school, Pune University
Certified Scrum Master, 2017 from Scrum Alliance.
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