Jyoti Pandey
San Antonio,TX
Summary
Proven to excel in customer service and administrative support, I leveraged my exceptional communication and Microsoft Office skills at Rudraksha Enterprise to enhance guest satisfaction and streamline operations. Adept at fostering teamwork and resolving conflicts, my tenure at APF, Nepal, significantly contributed to improved team collaboration and client relations. Results-driven professional focused on delivering exceptional support for customer needs. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
12
12
years of professional experience
Work History
Front Desk Concierge
Rudraksha Enterprise
03.2022 - 01.2024
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Staff Member (Player)
APF, Nepal
11.2011 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Participated in team-building activities to foster teamwork and collaboration.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Supported colleagues with skill development and career development opportunities.
- Provided guidance and support to junior staff members in achieving performance goals.
- Organized successful events such as conferences or workshops that promoted an exchange of ideas among professionals in the field.
Education
MBA - Business Administration And Management
Phoenix College
Nepal06.2023
Bachelor of Science - Business Administration And Management
The Times Int'l College
Nepal03.2020
High School Diploma -
Siddhartha High School
Nepal06.2015
Skills
- Team player attitude
- Conflict Resolution
- Exceptional communication
- Strong multitasking
- Concierge services knowledge
- Customer Service
- Microsoft Office
- Administrative Support
- Oral and written communications
- Office Management
- Problem-solving skills
- Foreign language fluency
- Safety and security procedures
Languages
Nepali
Full Professional
Hindi
Full Professional
Timeline
Front Desk Concierge
Rudraksha Enterprise
03.2022 - 01.2024
Staff Member (Player)
APF, Nepal
11.2011 - 01.2024
MBA - Business Administration And Management
Phoenix College
Bachelor of Science - Business Administration And Management
The Times Int'l College
High School Diploma -
Siddhartha High School
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