Jyoti Singh
Burlington,NJ
Summary
To obtain a position in a globally renowned, customer-centric company, where I can use my educational background and skills to develop, motivate, lead, and encourage employee productivity. Possess good interpersonal and communication skills. Possess strong organizational and leadership skills. Reliable worker with the ability to quickly learn new concepts and skills. Excellent under pressure and in high paced positions. Capable of analyzing and solving problems. Holds the ability of coaching and developing others. Dedicated person who trains and motivates team members. Able to multitask in challenging situations.
Overview
23
23
years of professional experience
Work History
Process Assistant
Amazon ABE8
08.2019 - Current
- Plan and execute shift with over 50 associates
- Performance management of team members including coaching, recognition and performance evaluation
- Develop and manage strategies to achieve stated goals
- Prepare 4 Tier 1 associates to Tier 3 process assistant leadership roles
- Take part in root cause analysis and process improvement techniques
- Support safety and compliance programs
- Support Inbound with Problem Solving (training), Vendor defect tracking and data collection to drive defects reduction in FC to improve cycle time in receive
- Provide critical information to resolve defects that are impacting our customers and our secondary customers
- Help support daily management of department duty, including allocating labor, leading meetings, assigning job duties, and communicating with other departments
- Assist the floor as an associate's resource, training associates, and verify SOP compliance
- Assist Ops to deliver PS headcount in a timely manner as well as making labor moves throughout the day as needed depending on workflow and attrition.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
PG/Problem Solve/Ambassador
Amazon ABE8
01.2019 - 08.2019
- Helping support daily management of department duties, including allocating labor, leading flow meetings, and assigning job duties
- Speak at daily Gemba meetings to help improve the productivity of department
- Coached employees in developing and achieving individual performance goals
- Servfill-in for Process Assistant and Area Manager
- Removing barriers that hinder the constant flow of department performance
- Part of 2019 NPC Kaizen Program.
Seasonal PA
Amazon ABE8
10.2018 - 01.2019
- Reviewed the problem-solving process, provided insight to senior OPS, and implemented suggested changes which proved successful by significantly decreasing the problem-solving bucket
- Insisted on the highest quality of work of problem solvers by maintaining 5S and addressing any barriers
- Responsible for building, executing, and bridging daily shift plans
- Ensured proper problem-solving staffing to labor plan
- Building walk for piles count and verified problem solve head count
- Verified gate keepers and pile auditors are present
- Ensured FIFO sheets matched what was physically on the pallet.
Problem Solve Ambassador/Ambassador/PG
Amazon ABE8
11.2016 - 10.2018
- Assisted in the timely handling and processing of products while following all safety procedures
- Consistently maintained a high rate in the prep department
- As a Problem Solve, explored solutions through ASIN, Frx, or any other barrier that comes to receive the product
- Demonstrated the ability to learn about new tools that may help to improve productivity
- Trained and coached associates in problem solving
- Worked alongside the area manager and process assistant, to help provide useful feedback on any major problems that occur
- Received positive remarks on numerous occasions from fellow associates, PA, and managers.
Glassing Lab Technician
Rosenberger NA
02.2016 - 10.2016
- Assembled glass and metal on a carbon fixture
- Used hermetic packaging and sealing technology
- Tested the hermetic sealed product through microscope.
- Documented experimental procedures thoroughly, facilitating effective communication among team members.
Material Handler II
Simon and Schuster
06.2010 - 07.2014
- Picked orders to fill orders using voice picking equipment
- Followed simple voice commands to fill book orders
- Met or exceeded LM SOP quota
- Scanned labels using finger scanner.
Manager
7-Eleven convenience store
06.2009 - 01.2010
- Demonstrated the ability to interact with customers from diverse cultures and backgrounds
- Commended for multitasking abilities and recognized for superior performance and dedicated service commitment
- Accomplished multiple tasks within established timeframes.
- Greeted all customers and maintained a safe and organized area to ensure the highest quality customer service experience.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
Quality Control Lead Inspector
Ready Pac Produce, Inc.
02.2001 - 02.2007
- Audited and monitored critical control and process control points for compliance to product quality, food safety and optimum quality of the process
- Assured that all checklists, reports and standard operating procedures are utilized as part of the compliance to product and process quality are being followed and completed as per the guidelines
- Assured that the product cut size and formula blends are within specifications
- Enforced Good Manufacturing Practices, Food Safety, and Hazard Analysis and Critical Control Points to comply with USDA program
- Monitored the condition of equipment in the area of operation and wrote work order to correct any problems detected to minimize downtime
- Provided direction/leadership and empowered 2nd shift crew to meet the product quality.
- Minimized waste by identifying areas of inefficiency during inspections, recommending process improvements that led to increased overall productivity.
Education
Bachelor of Science - Chemistry and Biology
Government College of Hoshiarpur
Hoshiarpur, Punjab01.1999
High School Diploma -
L.S.D High School
Hoshiarpur, Punjab01.1995
Skills
- Computer Proficient in: Microsoft Word, Excel, E-mail and internet
- Certificate of Completion: Medic First Aid
- Completed the QA Manual Software Testing course
- Performance monitoring
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Team building
Availability
Immediately
Personal Information
Visa Status: US Citizen
Timeline
Process Assistant
Amazon ABE8
08.2019 - Current
PG/Problem Solve/Ambassador
Amazon ABE8
01.2019 - 08.2019
Seasonal PA
Amazon ABE8
10.2018 - 01.2019
Problem Solve Ambassador/Ambassador/PG
Amazon ABE8
11.2016 - 10.2018
Glassing Lab Technician
Rosenberger NA
02.2016 - 10.2016
Material Handler II
Simon and Schuster
06.2010 - 07.2014
Manager
7-Eleven convenience store
06.2009 - 01.2010
Quality Control Lead Inspector
Ready Pac Produce, Inc.
02.2001 - 02.2007
Bachelor of Science - Chemistry and Biology
Government College of Hoshiarpur
High School Diploma -
L.S.D High School
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