Jyotika Gounder
Everett,WA
Summary
Seasoned Store Director with history of successful retail management. Demonstrated ability to develop strategic plans that meet company goals, manage store operations efficiently and lead teams effectively. Strong in problem-solving and decision-making, with knack for improving customer satisfaction and driving overall operational improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Director
Target
Marysville, WA
05.2022 - Current
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
Store Director
Sephora
Bellevue, WA
06.2010 - 04.2022
- Maintained a high level of customer service standards across all departments in the store.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
- Supported the region in training new incoming exempt leaders.
Assistant Store Manager
Martin & Osa
Bellevue, WA
04.2007 - 05.2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Education
High School Diploma -
Nadi College
Nadi Fiji Islands11-1998
Some College (No Degree) - Business Administration And Management
North Seattle Community College
Seattle, WASkills
- Retail Management
- Vendor relationship development
- People Management
- Staff Leadership
- Loss Prevention
- Store Merchandising
- Operations Management
- Sales Leadership
- Strategic Planning
- Payroll Management
Certification
- District DEI Captain.
- Winner of 2023 Region Care award
- Turned a red store in less than 9 months to not only all green metrics but also top awards in top KPI's.
Timeline
Store Director
Target
05.2022 - Current
Store Director
Sephora
06.2010 - 04.2022
Assistant Store Manager
Martin & Osa
04.2007 - 05.2010
High School Diploma -
Nadi College
Some College (No Degree) - Business Administration And Management
North Seattle Community College
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