Jyotika McDuffie

• Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
• Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
• Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
• Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
• Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
• Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
• Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
• Expedited order fulfillment by accurately picking products from storage shelves according to pick lists provided.

• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
• Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
• Answered customer questions and pointed individuals in right directions.
• Provided friendly, attentive service throughout peak times for responsive customer care.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

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• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.