Jyotsana Jagwani
Dallas,TX
Summary
Results-driven Delivery Executive with over 12 years of experience in management consulting, focused on cloud-based business and technology transformations. Proven ability to align technology with business strategy to drive growth and enhance customer satisfaction, with a strong track record in mentoring high-performing global teams throughout the engineering life cycle. Expertise in pre-sales scoping, stakeholder communication, and relationship management ensures the delivery of impactful solutions in collaboration with vendor partners and system integrators. Committed to fostering innovation and excellence in every initiative.
Overview
15
15
years of professional experience
Work History
Senior Manager
Deloitte Consulting LLP
Dallas, TX
06.2021 - Current
- Led IT Strategy, pre-close and Day 1 execution support for Bermuda based reinsurer that acquired MidCorp and Entertainment Business for $450M with a potential to gain $1.4B annual earned premium from the acquired business.
- Directed business and technology transformation roadmap creation and transformation planning for 8 key strategic initiatives with an $78M budget. The client has sole-sourced execution of 7 out of 8 initiatives (~$30M) to Deloitte. Effectively managing cross functional dependencies and milestones to ensure on-time delivery within 18 months post-M&A deal closure.
- Reimagined Insurance business processes and workflows to introduce GenAI based operational efficiencies for regional mid-west Insurance carrier
- Chief of Staff: Proven track record in strategic planning and financial management, effectively collaborated with the Insurance Technology Head to establish annual priorities for $140M practice. Demonstrated expertise in driving operational efficiency through the management of key initiatives and leadership meetings, while providing robust support functions for talent development.
- Led the inception-to-launch of a cloud-based insurance solution for a regional specialty carrier within four months. The new platform improved the quote and bind process by 66%, policy issuance by 80%, and submission clearance by 25%. Achieved recognition for executing the fastest deployment of an insurance solution for specialty products globally.
- Led buildout of cloud-based Personal Lines Product offering that delivers straight-through policy processing and reduced claim cycle time, boosting customer satisfaction and delivering exceptional human centric experiences.
- Executed timely and high-quality Cloud Migration Program from business case development to deployment within 4 months thereby bringing 30% operational efficiencies and reduced overall maintenance cost.
- ‘Chief Operating Officer’ for a $20M vendor partnership alliance of Deloitte, managing strategic alliance plan, pipeline tracking and reporting across North America region.
- Designed comprehensive go-to-market strategy for Workers Compensation Market Offering, with the goal of serving State Insurance Funds and Regulators, addressing $200M in sales opportunities in next 3 years.
Manager, Senior Consultant
Deloitte Consulting LLP
Dallas, TX
07.2014 - 05.2021
- Accountable for launch of cloud based B2B and B2C transformation initiative aimed at enabling new product offerings, improved pricing and enhanced agent experience with budget of $80M over 5 years, leading a global 50-member team with managed revenue of ~$10M
- Led Integration track for Personal and Commercial Lines implementation of new product offering resulting in nearly 20% increase in new business within the first year. Managed 40+ member global project team on multiple state rollout (18 States) from concept to launch.
- Assessed, prioritized and reviewed product backlog to define minimum viable product for a mid-sized insurance company thus reducing the go-to-market time from three years to less than two years.
Senior System Analyst
Infosys Technologies Ltd.
Pune, Maharashtra, India
07.2009 - 07.2012
- Analyzed account opening and maintenance workflows across all US banking centers for the client. Created design document for a standardized account opening system for 250 banking centers. Resulted in reduction of operating costs by 70% and cost savings associated with training associates.
- Led a team of five analysts during post-merger integration of two large financial institutions to successfully merge more than 1200 banking centers in the span of two months, which normally takes five months.
Education
MBA -
Georgetown University, McDonough School of Busines
Washington, DC05-2014
Bachelor of Engineering, Computer Science -
Rajiv Gandhi University, SGSITS
India05-2009
Skills
- Program Management
- Relationship Management
- Stakeholder Management
- Conflict Management
- Negotiations
- Change Management
- Cloud Transformations
- Product Management
- Account Planning
- Core System Technology Transformations
- Process Improvement
Timeline
Senior Manager
Deloitte Consulting LLP
06.2021 - Current
Manager, Senior Consultant
Deloitte Consulting LLP
07.2014 - 05.2021
Senior System Analyst
Infosys Technologies Ltd.
07.2009 - 07.2012
MBA -
Georgetown University, McDonough School of Busines
Bachelor of Engineering, Computer Science -
Rajiv Gandhi University, SGSITS