Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jyotshna Juturu

Dallas,TX

Summary

Dynamic Sr. Program Manager with extensive experience at Citi Bank and multiple Retail & CPG companies (Conagra Brands, Solera Holdings, Kraft Foods, Mondelez, Nike, Nordstrom and JCPenney), and excelling in program leadership and stakeholder management. Proven track record in driving digital transformation initiatives, optimizing processes, and achieving significant cost savings. Adept in Agile methodologies and risk mitigation, fostering collaboration across cross-functional teams to deliver exceptional results.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sr. Project Manager

Citi Bank
Irving, USA
11.2020 - 04.2025
  • Manage BOW (Initiatives, Programs, and Projects) for Citi's key strategic initiatives, consent order programs - prepare weekly and monthly status reports, establish and track milestones, CSCs/KPIs (Critical Success Criteria and Key Performance Indicators), manage RAAIDD (Risk, Assumptions, Action items, Issues, Dependencies, Decisions) log, and present status to the executive team.
  • Manage Consent Order RBCMs: project planning, tracking, and support closure of multiple CO RBCMs; data concerns remediation management (DCRM), use case, data quality platform, data certification, metrics, and reporting initiatives and programs.
  • Manage all facets of the PTS program and project from project initiation to closure. Develop the scope document and test execution strategy documentation in collaboration with the project teams.
  • Support to procure ARB (Architecture Review Board) approvals for the permit to design, build, and deploy.
  • Ensure compliance with the controls: PQA reviews, hygiene checks, and spot checks against the BOW, and support providing all evidence for the reviews.
  • Support providing the required artifacts and evidence for ICAPs and issue closure.
  • PTS Project management - Project initiation, project planning, setup, and manage iterations for all the releases, resource allocations, and ensure 100% compliance per CPPMC.
  • Facilitate steering committee meetings for key initiatives with sponsors, PMO, and all other required stakeholders. Initiatives include Brexit, the Data Consumption Workbench (DCW), etc.
  • Review the CO milestones and deliverables, along with the PMO, product owners, and tech team, to get alignment on the scope and track the milestones and deliverables to closure.
  • Engage with various audit teams (ORM, TLQC, CAO, BFQC, ICRM, and IA), and prepare the required artifacts for Data Concerns Remediation Management (DCRM), use case, Data Quality Platform, Data Certification, metrics, and reporting CO RBCMs.

Sr. Program Manager

Solera Holdings
Irving, USA
10.2019 - 11.2020
  • Program/Projects execution in collaboration with Program sponsors, Directors, Project leads, Product Owners, External Vendors & Cross functional teams, Business users and ensure delivery excellence.
  • Coordinate with Project Managers to Track, Monitor, and document status of programming process according to plan by phase, detail, and outcome as well as change orders.
  • Help build the Scrum KPIs (Velocity, SPI, Predictability, Sprint Changes, Defect Ratio etc..) and publish the Power BI Dashboards of all project metrics.
  • Lead kickoff/strategy meetings with the team and drive the programming strategy development.
  • Coach the team to meet the project goals. Portfolio level Resource allocation and tracking the budgets. Hiring/ onboard the team and training as required.
  • Develop business cases and build the project charter. Prepare complex project plans for highly complex programs/projects including the schedule, effort and scope by each phase apply project management methodologies.
  • RFPs/RFQs, proposal responses, Business solutions, SOWs/change requests etc.
  • Guide and coach the project leads, help them in removing impediments/cross functional dependencies in coordinating/influencing them for success of program.
  • Decision making in ambiguous/tough situations and work towards the benefits.
  • Stakeholder management by providing accurate program/project performance metrics, and effectively communicating the Risks & Mitigation plan and Dependencies with project sponsors, key stakeholders and governance team.
  • Coordinate and manage the projects working with the team at multiple locations for the products and services management (Minneapolis, Florida and India etc..) by providing clear, concise directions.

PMO lead Manager

Conagra Brands Inc.
Omaha, USA
10.2016 - 09.2019
  • Program/Projects coordination in partnering with Project leads, Product Owners, External Vendors & Cross functional teams, Business users and ensure delivery excellence.
  • Optimize existing standards and processes according to best in class capabilities and deploy across teams.
  • Enhance the existing PMO portal - Processes illustrating from program/project initiation till Closure - Business proposal, Project Approvals, Project Initiation, Execution, Monitoring & tracking, Closure, New resources On boarding process, PO set up, Service Tickets etc.
  • Built the Project Management Artifacts / Knowledge Repository – Templates for Status reports with KPIs, Business case, RACI, Project Kick off, Project Charter, RAID tracker, Deployment Plan, resource coverage, Change Management communication etc.
  • Built a COE team with Project Managers/ Scrum Masters - Conducted the trainings, process communications, Brainstorming sessions.
  • Weekly Shout out to bring awareness on upcoming Go-live of programs/projects which have widespread impact across the Organization (like WebEx Upgrade, Service center updates, key ERP implementations etc.).
  • Oversee, develop and manage operating costs, request budget allocation and reallocations, ensure project and program is within budget; direct project schedules and ensure mitigating strategies or contingencies are appropriately applied to anticipated risks and when issues arise.
  • Monitors the overall project performance (Scope, Schedule, budget, Quality, Change Management and resource utilization) against the plan and track Change management.
  • Present the Weekly/Monthly Dashboards to VP & SVPs and C Level leaders with KPIs and other metrics. Conduct & drive Steering meetings for all critical programs and review status/progress/ major risks/dependencies with all project key stakeholders.
  • Translate the strategic direction and business objectives established by clients into holistic strategies and actions. Participate in diagnosing the problem and planning and leading the transformation.
  • Project Closure/ Retrospective, built Play books for multiple programs covering all phases of the project (Pre-discovery, Discovery, Design, Build, Test, Cutover and Stabilization).
  • Coach in transitioning from waterfall methodology to Agile. Trained teams on facilitation of Scrum ceremonies – Daily Stand Ups, Sprint Planning, Backlog Grooming, Demos and Retrospective meetings.
  • For projects executed in waterfall methodology, tracks progress against established plans and makes decisions to alter or update schedule and resource allocation to meet the schedule.
  • Coach Project managers in preparation of Project charter, Project Plan/WBS and Milestones, Project kick off meetings, RASCI, Risks & Mitigation plans.
  • Conduct workshops and Stakeholder meetings.
  • Appreciate the system architecture and budget estimates to drive the different aspects of the implementation and maintenance post go-live.
  • Some of the key programs - Conagra & Pinnacle M&A Integration
  • Successfully managed SAP Implementation Production Cutover in coordination with 30+ cross functional teams & 200 people across the organization (IT, Business users, SMEs, 3rd party vendors/consultants, product teams). Executive leadership (Sr. Directors, VPs, CIO and CTO) updates for every 6 Hrs throughout the production cutover and other stakeholder communications.
  • This is the largest M&A in the company history and successfully managed it with NO impact on business, received the personal excellence award for smooth implementation.
  • SAP R3 ECC/APO Upgrade - Service packs, Oracle and Unix servers Upgrade.
  • Digital Bill of lading - Build Electronic BOL solution to eliminate the paperwork.
  • Plant Shut down and transition of the products manufacturing movements to another Plant.
  • JDA leverage for Raw material storage to save raw material storage leasing cost, also leverage the space for 3PL.
  • Kyriba Treasury Management solution implementation replacing SAP Treasury.
  • Infrastructure Virtualization /Cloud migration – Servers migration from Omaha to Chicago.

Portfolio PMO Manager

Nike Inc
Portland, USA
08.2014 - 09.2016
  • This Portfolio supports all of DTC’s Supply Chain Management initiatives by ensuring financial completeness, accuracy and Timeliness. Strategic initiatives include Seamless Commerce/Omni-Channel.
  • Help Portfolio Director to build the Roadmap and Dashboards aligning organizational strategies.
  • Define Governance process which helps to streamline the process in newly formed product groups.
  • Facilitate cross functional project meetings to review the status & risks.
  • Consolidated projects status report in a portfolio, and publish key project/program metrics to the leadership.
  • Establishing Steering Committee meetings.
  • Define/Refine the KPIs/Metrics as required for the nature of the project.
  • Coordinate with the Scrum COE team, and help define the best practices and coach the new entrants.
  • Project prioritization working with product managers; Budgeting, Forecasting, Actuals tracking, Cost variance report analysis. FY Capex & Opex assessment, tracking and funding alignment across tracks.
  • Present the status updates to VP & Sr. Directors; Review & prioritization of product epics/features with product managers to work towards the organizational goals.
  • Provide guidance/lead the project teams; Conflict Management and Risk Assessment.
  • Internal & External Stakeholder Management. Vendor management working on SOWs, POs, Invoices, Resource planning, Inspired team members by fostering a positive environment and boosting employee confidence.
  • Focus on portfolio continuous improvements and implement the best practices to improve the delivery excellence & strengthen the portfolio value.

Senior Project Manager

Kraft Foods Inc
Chicago, USA
10.2010 - 07.2014
  • Replaced the Hyperion Essbase Reporting with SAP BO Reporting and built a robust and secure SQL backend for Sales planning applications, providing huge cost savings, ~1M USD/Yr to customers.
  • This solution provided real time reporting, improved the performances to a great extent, better user experience and better interaction with other external systems.
  • Application Support Manager for Sales Planning & Trading, Procurement, Finance Applications for Kraft Foods Group, Inc. Responsible for all Development, maintenance and production support activities.
  • Extensively involved on Kraft Foods & Mondelez spun off program. Managed application split and change management initiatives for Sales, Marketing and reporting applications.
  • Perform Application portfolio analysis and provide recommendations for all suites of Kraft foods applications. Built a governance model to keep the inventory accurate & up to date.
  • Recommendation of legacy application retirement yielded ~2 MUSD/Year monetary benefits.
  • Perform Application Quality Assessment, Cluster Analysis, Redundancy Analysis and Disposition decision. Provide high level recommendations to address each application to simplify the portfolio.
  • Develop Reports/Dashboards to the Executive team, Architects and leads with key KPIs covering TCO reduction, Application Complexity, Stability, Retirements etc.
  • Review Monthly status reports with Sr Management to ensure successful service delivery.
  • Productivity improvements – Identify process gaps in the 'AS-IS' process and propose improvements which reduce the TCO, improve the system availability and user satisfaction, BVA submission and reduce the manual intervention by automation of activities.
  • Identify the new opportunities in the pipeline and work with business users to fulfill the customer needs.
  • Guide the team on Requirement gathering, review test plans, and coordination with the different stakeholders and business teams.
  • Track the SLAs and ensure 100% SLA adherence to avoid penalty & improve customer satisfaction, control ticket aging and identify proactive monitoring requirements.
  • Understand the new business requirements and provide Effort and Cost estimation for new projects.
  • Creation of Project Charter and Project Plans, Track the project status of all ongoing development projects in the given portfolio.
  • Set up the SLAs and KPIs for new applications, governance process, Execute Support transition, stabilizing the steady state support for all new applications by proactive monitoring.
  • Execution of new contracts, project planning, Tracking, Risk Assessment in this portfolio.
  • Assist Account Manager in all account level initiatives to improve business development.
  • Technologies: Hyperion Essbase, Data warehouse, SAP BO, Net, SQL, SharePoint, several 3rd party tools and Microsoft Project management tools (Visio, MPP, MSPS, and PowerPoint etc.).

Project Manager

Kraft Foods Inc
Bangalore, India
05.2005 - 09.2010
  • Manage Production support and maintenance of Finance, Sales, Inventory Management, Forecasting, Legal and HQ applications for Kraft Foods. Global, Inc.
  • Performed project management activities such as track SLA adherence and Ticket aging to ensure SLA adherence, process Adherence to improve quality of Services.
  • Analyze ticket trends, perform root cause analysis, identify and implement ticket reduction ideas.
  • Review team deliverables such as Impact analysis, Change Request Documents, Test Plans, Implementation & back out plans etc.
  • Create Monthly/Weekly status reporting and review with client managers.
  • Effort and Cost estimates for new enhancements and execution of new contracts.
  • Assist team in Resolution of Incident and problem Tickets.
  • Project planning and tracking, budgeting, people management, Risk Assessment and mitigation in this portfolio.

Technology Lead

Nordstrom Inc
Seattle, USA
01.2004 - 04.2005

Senior Developer

JC Penney Inc
Chennai, India
04.2003 - 12.2003

Developer

Nordstrom Inc
Bangalore, India
04.2001 - 03.2003

Education

Bachelor of Technology - Computer Science and Engineering

Sri Venkateswara University

Skills

  • Program Leadership
  • IT Strategy/Planning
  • Solution Delivery
  • Mergers & Acquisition Process
  • PMO set up & governance
  • Retail, CPG Business Process
  • Agile Methodologies – Scrum, Kanban, XP
  • Order to Cash(Sales, Trade, Promotions)
  • Business process
  • Stakeholder Management
  • Business Development
  • ITIL
  • CMMI
  • Lean Six Sigma
  • Project Management – Initiation, Planning, Tracking, Monitoring & Closure
  • Risk Management & Mitigation
  • Enterprise systems
  • Portfolio Rationalization
  • Quality Management
  • RFI/ RFP /RFQs & Proposals
  • Operational/Account Management
  • Vendor Management (SOWs/MSAs)
  • SDLC/PMLC Methodologies
  • Production Support/Change Management
  • Customer Success
  • Budgeting & Forecasting
  • Release Management
  • Process Improvement
  • SAFe Frame work
  • Coaching & Mentor
  • Thought Leadership
  • Digital Transformation
  • Analysis and Problem Solving
  • Cyber Security
  • Data Warehouse Management
  • Agile tools - JIRA, MS Azure DevOps/VSTS, TFS, Version one
  • Business Operational Management
  • Risk Management
  • ERPs (SAP SD, WM, Oracle apps)
  • Identity and Access Management
  • Microsoft Office Profession (Power point, Project plan/WBS, Visio, Excel etc)

Certification

PMI Project Management Professional: PMP® #2098446

Scaled Agile Advanced Scrum Master (SAFe 4.0 ASM) – Cert ID 24696298-9265

Prince 2 Foundation & Practitioner, Registration no: 5503611.20461187

ITIL Foundation, Cert ID 0042485

Scrum Alliance Certified Scrum Master

Accomplishments

Special personal recognition from Conagra Brands CIO for Pinnacle M&A smooth execution

Infosys most prestigious ‘Excellence award - Best Transformation Management’ and multiple “Most Valuable Project Manager”, “Best Project Management”, and “Star Performer” & “On the Spot” awards

Timeline

Sr. Project Manager

Citi Bank
11.2020 - 04.2025

Sr. Program Manager

Solera Holdings
10.2019 - 11.2020

PMO lead Manager

Conagra Brands Inc.
10.2016 - 09.2019

Portfolio PMO Manager

Nike Inc
08.2014 - 09.2016

Senior Project Manager

Kraft Foods Inc
10.2010 - 07.2014

Project Manager

Kraft Foods Inc
05.2005 - 09.2010

Technology Lead

Nordstrom Inc
01.2004 - 04.2005

Senior Developer

JC Penney Inc
04.2003 - 12.2003

Developer

Nordstrom Inc
04.2001 - 03.2003

Bachelor of Technology - Computer Science and Engineering

Sri Venkateswara University

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Jyotshna Juturu