Jyotsna Gone
Senior Analyst
Fuquay-Varina,NC
Summary
Business Analyst with 5+ years of experience at Accenture supporting cross-functional delivery across enterprise analytics and dashboard platforms. Proven track record of analyzing requirements, defining validation scope, and supporting delivery of applications. Skilled in creating and executing test cases, identifying gaps and potential risks, and providing clear status updates to stakeholders. Strong communicator with a focus on process improvement and continuous improvement.
Overview
7
7
years of professional experience
Work History
Quality Engineer
Accenture (Client: The Walt Disney Company)
02.2024 - Current
- Led discovery and analysis for 3–5 mobile application initiatives, translating requirements into clear validation scope and delivery-ready test plans.
- Created and executed 100+ mobile test cases, maintaining full traceability between requirements, test cases, and reported defects.
- Identified and documented 15–25 defects and risk items per release, providing clear, data-driven status updates to stakeholders to support delivery decisions.
- Proactively identified requirement gaps, edge cases, and coverage risks, contributing to improved test effectiveness and reduced rework.
- Actively participated in daily stand-ups, sprint planning, and cross-functional meetings, collaborating with developers, product owners, and QA peers to resolve blockers.
- Developed and maintained training and reference documentation used by 5–10 team members, supporting onboarding and consistent adoption of new systems and processes.
Quality Engineering Lead
Accenture - CDAO Financial 360
09.2023 - 02.2024
- Led a global team of 6–10 quality engineers across US and offshore locations, supporting enterprise analytics and dashboard initiatives spanning Finance, HR, and Sales.
- Translated business reporting requirements into end-to-end test strategy, scope, success criteria, and execution plans for 10+ dashboards and data pipelines.
- Defined and tracked 8–12 KPIs covering data quality, test execution progress, defect aging, and release readiness, improving transparency for leadership decision-making.
- Supported intake and prioritization of 15–20 requests per quarter by assessing delivery complexity, dependencies, and business impact of change requests.
- Facilitated weekly cross-functional triage and risk review sessions with product, data, and engineering teams, resolving blockers and maintaining delivery momentum.
- Drove continuous improvement initiatives across testing and defect management processes, reducing late-stage defects and improving release confidence.
Business Analyst
Accenture – South MU Exco Support
05.2023 - 09.2023
- Supported intake and execution of 10–20 internal leadership initiatives by organizing requests, assets, and delivery documentation to ensure execution readiness.
- Partnered with 3–5 project managers and asset owners to clarify requirements, ownership, and timelines, reducing follow-up questions and rework.
- Maintained and governed SharePoint and DAM repositories containing 500+ assets, ensuring version control, data accuracy, and leadership visibility.
- Enabled smoother execution by ensuring delivery teams had 100% up-to-date documentation, improving turnaround time and decision efficiency.
Supported leadership reporting by keeping intake records, asset metadata, and status information accurate and accessible.
Senior Quality Engineer / Delivery Analyst
Accenture (Client: The Walt Disney Company)
05.2021 - 05.2023
- Served as a key delivery contributor across multiple high-visibility digital and commerce platforms (Hey Disney, Marketplaces, ShopDisney FIT Automation, MGS, MFP/IP).
- Partnered with project managers, business analysts, and development teams to gather, analyze, and clarify business and functional requirements across client initiatives (Marketplaces, FIT Automation).
- Designed, reviewed, and executed 500+ functional and end-to-end test scenarios aligned to user journeys, financial workflows, and system integrations (Hey Disney, MGS, OMS).
- Acted as onshore point of contact for coordinating execution across onshore and offshore teams, ensuring clear handoffs and delivery continuity (Marketplaces, MGS).
- Supported intake and prioritization discussions by assessing scope, dependencies, and delivery complexity for new requests and changes (FIT Automation, Marketplaces).
- Translated finance-driven NA & EMEA FIT scenarios into cross-application validation plans spanning SFCC, OMS, and App platforms (ShopDisney FIT Automation).
- Maintained centralized delivery trackers and documentation (Google Docs, Excel) to support status reporting, dependency visibility, and stakeholder communication (MGS, Marketplaces).
- Logged, tracked, and triaged defects in Jira/ALM; collaborated with cross-functional teams to ensure timely resolution and release readiness (Hey Disney, OMS).
- Became SME for selected functional areas and provided KT to new team members and automation teams (Hey Disney, MGS).
- Recognized by Accenture and client stakeholders for ownership, clarity, and execution quality (Marketplaces).
Quality Engineer / Delivery Analyst
Accenture (Client: The Walt Disney Company)
07.2019 - 05.2021
- Supported Agile delivery across enterprise applications by translating business and functional requirements into executable test scenarios and acceptance criteria (Guest Service Suite, Experience Development LLP, OMS NA/EMEA).
- Participated in backlog grooming, sprint planning, and daily stand-ups to ensure alignment between delivery scope and sprint goals (Guest Service Suite, OMS).
- Designed and executed 1,000+ functional test cases and supported multiple end-to-end test cycles across NA and EMEA workflows (OMS NA/EMEA).
- Identified, escalated, and tracked critical and blocker defects impacting delivery timelines and system integrations (OMS, Guest Service Suite).
- Executed cross-platform testing across web, mobile, and POS devices to identify integration, usability, and data consistency risks (Experience Development LLP, Guest Service Suite).
- Coordinated execution handoffs with offshore teams and reviewed test evidence to ensure quality and traceability (OMS, Experience Development LLP).
- Used Jira, ALM, and TestRail to track defects, risks, and delivery readiness across engagements.
- Provided structured knowledge transfer to offshore resources, improving onboarding speed and delivery continuity.
Education
Bachelor of Science - Management Information Systems
University of South Florida
Tampa, FL, USA05.2019
Skills
Business Analysis
Timeline
Quality Engineer
Accenture (Client: The Walt Disney Company)
02.2024 - Current
Quality Engineering Lead
Accenture - CDAO Financial 360
09.2023 - 02.2024
Business Analyst
Accenture – South MU Exco Support
05.2023 - 09.2023
Senior Quality Engineer / Delivery Analyst
Accenture (Client: The Walt Disney Company)
05.2021 - 05.2023
Quality Engineer / Delivery Analyst
Accenture (Client: The Walt Disney Company)
07.2019 - 05.2021
Bachelor of Science - Management Information Systems
University of South Florida