Jyra Jones
Lewisville,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Foot Locker
Retail Service Associates
03.2022 - 05.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Sales Associate
Dufry Hudson
07.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Sitel Customer Service Representative
Remote WFH
06.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- answered a average 50-60 calls a day
Walmart
Bakery Team Leader
05.2023 - 09.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- made fresh bread every day
- Skilled at working independently and collaboratively in a team environment.
Authorization Specialist
Elara Caring
02.2022 - 05.2023
- Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
- Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
Education
Business Administration
Jones County Junior College
Ellisville, MS05.2023
High School Diploma -
Lewisville High School
Lewisville, TX05.2021
Skills
- Leadership
- Organizational skills
- Time management
- Communication skills
- Customer service
- Teamwork
- Problem-solving
- Active listening
- Data Entry
- Collaboration
- Retail Sales
- Dependability
- Cash Register Operations
- Positive Reinforcement Methods
- Microsoft PowerPoint
- Microsoft Excel
- EPIC Systems
- Microsoft Words
- Microsoft Office
- Conflict Resolution
- Flexibility
Languages
English
Native or Bilingual
Additional Information
References available upon request
Timeline
Walmart
Bakery Team Leader
05.2023 - 09.2023
Sales Associate
Dufry Hudson
07.2022 - 10.2022
Foot Locker
Retail Service Associates
03.2022 - 05.2022
Authorization Specialist
Elara Caring
02.2022 - 05.2023
Sitel Customer Service Representative
Remote WFH
06.2021 - 03.2022
Business Administration
Jones County Junior College
High School Diploma -
Lewisville High School
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