Lauryn Lewis
Dallas
Summary
Accomplished Service Scheduler at Groundworks, adept in workflow optimization and schedule management. Enhanced technician efficiency by 20% through strategic service planning. Demonstrated strong work ethic and teamwork, consistently exceeding customer satisfaction goals. Proven ability to streamline operations and improve service delivery, leveraging both technical and interpersonal skills to drive success.
Experienced with coordinating and managing service schedules to optimize operational efficiency. Utilizes effective communication to ensure all stakeholders are informed and satisfied. Knowledge of time management techniques and organizational strategies to keep tasks on track and within deadlines.
Overview
9
9
years of professional experience
Work History
Service Scheduler
Groundworks
04.2024 - Current
- Scheduled service appointments, ensuring optimal use of technician time and resources.
- Coordinated with clients to confirm service details and address inquiries efficiently.
- Managed daily workflow, prioritizing urgent requests to enhance customer satisfaction.
- Utilized scheduling software to track appointments and optimize route planning for technicians.
Clerk II
Citi/randstad
01.2021 - 03.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Maintained organized filing systems to streamline access to documents and improve workflow efficiency.
- Assisted in inventory management by updating stock levels and conducting regular audits.
- Collaborated with team members to resolve customer inquiries and provide exceptional service.
- Utilized office software to generate reports, track sales data, and support daily operations.
Teller
Frost Bank
07.2018 - 01.2021
- Processed customer transactions accurately and efficiently, ensuring compliance with financial regulations.
- Managed cash drawer operations, maintaining precise cash handling procedures to minimize discrepancies.
- Assisted customers in account inquiries, providing timely resolutions and enhancing overall satisfaction.
- Collaborated with team members to streamline branch operations, improving service delivery efficiency.
Quality Control Analyst
Overwraps
01.2017 - 07.2018
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Implemented process improvements that enhanced accuracy and efficiency in quality assessments.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
Education
Associate of Science Degree in Human Resource Admi -
Tarrant County College
Fort Worth, TX06-2027
High School Diploma -
Duncanville High School
Duncanville05-2017
Skills
- Workflow optimization
- Service planning
- Sales support
- Strong work ethic
- Teamwork and collaboration
- Data entry
- Schedule management
Timeline
Service Scheduler
Groundworks
04.2024 - Current
Clerk II
Citi/randstad
01.2021 - 03.2024
Teller
Frost Bank
07.2018 - 01.2021
Quality Control Analyst
Overwraps
01.2017 - 07.2018
Associate of Science Degree in Human Resource Admi -
Tarrant County College
High School Diploma -
Duncanville High School
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