Jyreka L. Tolson
LEXINGTON PK,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn Express
01.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Food Service Manager/Dietary Aide
Chesapeake Shores/Healthcare Services Group
02.2020 - 03.2022
- Assisted in ingredient and meal preparation according to recipe specifications, individual dietary restrictions and culinary best practices.
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering closely to health regulations and organizational standards.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Set up, broke down and maintained order of buffet tables and other self-service areas, restocking with food items and utensils.
- Committed specified dietary restrictions, preferences or allergies to memory and verified that meals conformed to requirements prior to delivery.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and broke down food service lines quickly to maintain service flow.
Rehabilitation Aide (Rehab Aide)
Pathways
12.2017 - 05.2018
- Help clients with rehabilitation goals, assist with appointments, help with cleaning and hygiene
- Keep records or prepare reports for owner or management concerning visits with clients
- Provide information or refer individuals to public or private agencies or community services for assistance
- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures
- Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history
- Submit reports and review reports or problems with superior
- Advise clients regarding food stamps, childcare, food, money management, sanitation, or housekeeping
- Consult with supervisor concerning programs for individual families
- Oversee day-to-day group activities of residents in institution
- Assist in locating housing for displaced individuals
- Transport and accompany clients to shopping areas or to appointments, using an automobile
- Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations
- Assist clients with the preparation of forms, such as tax or rent forms
- Observe and discuss meal preparation and suggest alternate methods of food preparation
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Administered structured activities to socialize patients.
Key Holder
Dollar General
05.2015 - 07.2015
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Implemented loss prevention strategies to minimize store shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Produce Clerk/Cashier
Bj's Wholesale Club
07.2011 - 01.2015
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Service Assistant
The Arc of Southern Maryland
03.2010 - 09.2010
- Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families
- May assist clients in identifying and obtaining available benefits and social and community services
- May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Cashier
Wal-Mart
08.2008 - 07.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Customer Service Specialist
Big Lots
04.2006 - 09.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Crew Chief
McDonalds
09.2001 - 01.2006
- Perform duties which combine preparing and serving food and nonalcoholic beverages.
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
Education
Associate degree - Healthcare Administration
Colorado Technical University Online
Colorado Springs, CO12.2017
High School Diploma -
Great Mills High School
Great Mills, MD06.2005
Skills
- Inventory Restocking
- Cost Estimation
- Invoice Processing
- Applicant Screening and Hiring
- Team Performance Management
- Health and Safety Compliance
- Employee Evaluation
- Organize Work Schedules
- Budget Administration
- Inventory Management Software
- Task Prioritization
- Policy and Procedure Development
- Supply Ordering and Management
Timeline
Housekeeping Supervisor
Holiday Inn Express
01.2023 - Current
Food Service Manager/Dietary Aide
Chesapeake Shores/Healthcare Services Group
02.2020 - 03.2022
Rehabilitation Aide (Rehab Aide)
Pathways
12.2017 - 05.2018
Key Holder
Dollar General
05.2015 - 07.2015
Produce Clerk/Cashier
Bj's Wholesale Club
07.2011 - 01.2015
Service Assistant
The Arc of Southern Maryland
03.2010 - 09.2010
Cashier
Wal-Mart
08.2008 - 07.2009
Customer Service Specialist
Big Lots
04.2006 - 09.2006
Crew Chief
McDonalds
09.2001 - 01.2006
Associate degree - Healthcare Administration
Colorado Technical University Online
High School Diploma -
Great Mills High School
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