Jyssica Clay-Jianniney
North East,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Regional Administrative Coordinator
Inframark
09.2022 - 07.2024
- Manages the workflow of a specific department or team
- Answers and directs phone calls, including distribution of off-hours message
- Assists and directs all guests, clients and customers for meetings, appointments and service
- Performs general office support duties including: copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies
- May also perform support tasks related to customer service, finance and human resources as needed
- Schedules meetings, books conference rooms and assists in meeting support
- Initiates action items from manager's meeting notes and distributes accordingly
- Prepares basic correspondence (email, letter, etc.) as directed by manager and appropriate team members
- Coordinates catering for events
- Assists manager with special projects as needed
- Other duties as assigned (region specific)
- Maintains composure in challenging situations
- Collaborates with others
- Problem Solving & Quality: Pays attention to detail
- Escalates issues accordingly
- Checks work for quality.
Insurance Agent
Aflac
06.2020 - 01.2023
- Responsible for identifying sales opportunities for insurance plans and overseeing a portfolio of clients
- Responsible for identifying risk management strategies, handling policy renewals, and tracking claims
- Maintaining records, developing payment methods, and distributing policy proceeds
- Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals
- Distribute policy proceeds after a claim is submitted and approved
- Track insurance claims to ensure client and company satisfaction
- Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
Office Manager
Elite Power Washing
10.2019 - 06.2020
- Conducted estimates over the phone
- Payroll
- Filing
- Answered phone calls
- Bookkeeping
- Marketing.
Secretary/Office Manager
JJAK Home Improvements and Landscaping
05.2012 - 08.2015
- Analyzed monthly balance sheet accounts for company reporting
- Filed tax returns and prepared governmental reports in compliance with strict standards
- Completed all payroll in a timely matter
- Handled all payments appropriately
- Scheduled estimated on potential jobs
- Kept a professional attitude at all times
- Stayed in contact with current clients on any/all progress of work that was being conducted.
Education
Associates - Accounting And Business Management
Cecil College
North East, MDH.S Diploma - General Studies
North East High School
North East, MD06.2008
Skills
- Customer Service (10 years)
- Office Administration (7 years)
- Cash Handling (10 years)
- QuickBooks (3 years)
- Microsoft Office (10 years)
- Data Entry (10 years)
- Payroll (5 years)
- Recruiting (1 year)
- Organizational skills
- Cash register
- Microsoft Word
- English
- Microsoft Outlook
- Time management
- Typing
- Front desk
- Personal assistant experience
- Calendar management
- Google Suite
- Communication skills
- 10 key typing
- Word processing
- Computer literacy
- Multi-line phone systems
- Google Docs
- Microsoft Access
- Bookkeeping
- Accounting software
Personal Information
Relocation: Anywhere
Timeline
Regional Administrative Coordinator
Inframark
09.2022 - 07.2024
Insurance Agent
Aflac
06.2020 - 01.2023
Office Manager
Elite Power Washing
10.2019 - 06.2020
Secretary/Office Manager
JJAK Home Improvements and Landscaping
05.2012 - 08.2015
Associates - Accounting And Business Management
Cecil College
H.S Diploma - General Studies
North East High School
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