Jyssica Long
Cleveland,OH
Summary
Proven leader with extensive experience in retail management, notably at The Home Depot Inc, where I spearheaded initiatives to enhance store efficiency and customer satisfaction. Skilled in POS systems and customer service management, my strategic approach to team building and leadership significantly improved store operations and sales.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
08.2014 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Associate
Walgreens
08.2012 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Wendy's
02.2012 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Kenston High School
Chagrin Falls, OH06.2009
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Team Management
- POS Systems
- Employee Scheduling
- Hiring and Training
- Store operations
- Goals and performance
- Flexible Schedule
Timeline
Assistant Store Manager
The Home Depot Inc
08.2014 - Current
Sales Associate
Walgreens
08.2012 - 07.2014
Cashier
Wendy's
02.2012 - 06.2012
Kenston High School