Jytone Williams
Henderson,NV
Summary
Progressively responsible guest relation expert. Provided high-quality customer service/guest relation support. Consistently exceeded performance expectations and goals. Exceptional communication, networking, negotiation, and interpersonal skills. Proven ability to exceed service/revenue goals. Achieved high levels of client satisfaction. Positive, upbeat, highly energetic team player who can relate to people at any level. Computer proficient. Perform well in high-pressure, fast-paced environments. Well-organized and detail-focused. Core competencies include
Overview
34
34
years of professional experience
Work History
OPC
Hilton, Grandview, Take-A-Break & TLC
Las Vegas, NV
04.2017 - 03.2025
- Persuade potential clients to visit the Resorts by maximizing their savings on shows and attractions
- Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify
- Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing the Resorts to its highest standard
- Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
- Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
- Maintain a professional appearance and work environment at all times with a clean clutter free work station
- Stay up to date on ticket prices and special promotions that we offer as incentives to visit the Resorts
- Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance. Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events, will be discussed upon scheduling these events.
Visitation Specialist
Telmate
Ontario, OR
02.2014 - 02.2016
- Handled over 300 calls per day including those escalated from CSR to supervisor
- Assisted customers with setting up visitation accounts and troubleshooting equipment to ensure a successful video visit
- Managed Bail Bond & Attorney Accounts
- Maintained a QA of 95% or higher, kept AHT below the 3.20 minute max and exceeded the minimum required number of issue reports per hour
- Assisted facility support representatives with issues and concerns from the facility staff
Safety Auditor
Heinz Frozen Foods
Ontario, OR
08.2007 - 12.2013
- Ensured compliance with occupational safety and health requirements through a variety of processes and certifications
- Held and maintained the following certifications and licenses
- EMT-Basic, First Responder, First Aid/CPR/AED, Confined Space Entry & Rescue Training, Valid Driver’s License, Valid Forklift License and 10 & 40 OSHA
- Held a 'Train the Trainer' License and Forklift, Confined Space, Confined Space Rescue & First Aid/CPR/AED classes
- Developed and implemented job specific training programs to ensure full knowledge of and safe operation of machinery
- Conducted annual reviews and oversaw web based training for employees & foremen
- Implemented the Behavioral Observation System (BOS) as directed with emphasis on a proactive, safe workplace
- Worked one-on-one with hourly employees and supervisors to encourage and motivate employees to practice safe workplace habits
- Served as a role model for employees by displaying a high commitment to safety
- Implemented the 'Key Element' process by auditing, inspecting machines and equipment for accident prevention devices; fire prevention equipment and other safety and first aid supplies
- Assisted with testing of work areas for noise, toxic and other hazards to ensure regulatory compliance
- Initiated Accident Investigation Report and audit findings in concert with hourly employees, supervisory employees and the maintenance department to develop alternatives and recommendations for corrective actions
- Planned emergency evacuations and drills as required
- Conducted monthly safety meetings on all three shifts, working directly with the Operational Risk Director to determine the best possible solution to reduce injuries
Field Marketing Manager
Sam’s Club
Houston, TX
02.2003 - 04.2007
- Enhanced lead generation through targeted local events and trade shows.
- Increased conversion rates by tailoring messaging and collateral to target audiences.
- Increased sales through application of Type marketing program.
- Championed innovative solutions to address market challenges, positioning the company as an industry leader in the region.
- Developed aggressive marketing objectives for sales, ROI, and brand loyalty.
- Implemented effective tracking systems to measure campaign success and inform future marketing decisions.
- Spearheaded community outreach programs, strengthening the company''s presence within local markets.
- Mentored junior team members, fostering professional development and growth within the department.
- Created and executed Type programs to reach Type buyers and influencers.
Guest Relations Manager
Lowe’s
Houston, TX
01.2003 - 01.2007
- Served various departments including guest relations, client management and sales
- Responsible for scheduling, managing, and evaluating employees; motivate employees to achieve sales targets and performance goals
- Provide high quality customer service; leverage service abilities and communication skills to achieve high levels of client satisfaction and appreciation
- Exceeded sales goal of over $25,000/week
- Resolved customer questions/problems/issues, resulting in increased client retention/loyalty
- Lead customer service team to achieve organizational goals
- Contribute to loss prevention activities
- Ensured optimal client/employee safety
HIV Awareness Instructor
Independent Contractor
Houston, TX
01.2003 - 01.2007
- Interfaced with several thousand people to raise awareness on HIV-related issues
- Developed large network within community, facilitating program growth
- Served as counselor to individuals; interfaced with several different age groups; played key role in increasing Aids awareness
Field Marketing Manager
Ten-Three Marketing
Chicago, IL
01.1994 - 01.2000
Watch Commander
Levy Security
Chicago, IL
01.1997 - 01.1998
Credit Manager
Heilig Meyers Furniture
Chicago, IL
01.1994 - 01.1997
Trader
Chatfield Dean Investment Banker
Chicago, IL
01.1991 - 01.1994
- Accountable for providing phone service to broker’s clients
- Served as Trader; entered buys/sales data into computer
- Oversaw general office administration
Education
EMT-Basic -
Vale Fire & Ambulance
Oregon01.2013
First Aid/CPR/AED -
Heinz Frozen Foods
01.2013
Safe Utilization of Air Medical Helicopter Landing Zones -
Life Flight Network
01.2011
Certificate in Field Interviewing/Interrogation -
Wicklander-Zulawski
Downers Grove, IL01.1997
Business Administration -
Malcolm X College
Chicago, IL01.1991
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- Access
- PowerPoint
- Windows
- Internet
Professional Development Education
- Safe Utilization of Air Medical Helicopter Landing Zones, Communications & Operations Course, Life Flight Network, 2011
- EMT-Basic, Vale Fire & Ambulance, Oregon, 2011, 2013
- First Aid/CPR/AED, Heinz Frozen Foods, 2007, 2009, 2011, 2013
- HIV Awareness Instructor, American Red Cross, Texas, 2002
- Business Administration, Malcolm X College, Chicago, IL, 1991
- Certificate in Field Interviewing/Interrogation, Wicklander-Zulawski, Downers Grove, IL, 1997, 2001, 2005
Select Accomplishments
Reduced the TRIR by 80% in one year with only 2 recordable injuries., Coordinated with team to handle large volume of client requests. Successfully achieved client goals and established solid relations with customers., Motivated, managed, and directed team of 84+ employees., Provided outstanding support to customers; resolved client queries, problems, and issues to increase customer satisfaction, retention, and loyalty., Exceeded sales goal of $25,000 per week.
Timeline
OPC
Hilton, Grandview, Take-A-Break & TLC
04.2017 - 03.2025
Visitation Specialist
Telmate
02.2014 - 02.2016
Safety Auditor
Heinz Frozen Foods
08.2007 - 12.2013
Field Marketing Manager
Sam’s Club
02.2003 - 04.2007
Guest Relations Manager
Lowe’s
01.2003 - 01.2007
HIV Awareness Instructor
Independent Contractor
01.2003 - 01.2007
Watch Commander
Levy Security
01.1997 - 01.1998
Field Marketing Manager
Ten-Three Marketing
01.1994 - 01.2000
Credit Manager
Heilig Meyers Furniture
01.1994 - 01.1997
Trader
Chatfield Dean Investment Banker
01.1991 - 01.1994
EMT-Basic -
Vale Fire & Ambulance
First Aid/CPR/AED -
Heinz Frozen Foods
Safe Utilization of Air Medical Helicopter Landing Zones -
Life Flight Network
Certificate in Field Interviewing/Interrogation -
Wicklander-Zulawski
Business Administration -
Malcolm X College