James Zaino
River Forest,IL
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
21
21
years of professional experience
Work History
Infrastructure Analyst and Support
Burroughs, Inc
05.2022 - 03.2026
- Escalated highly critical issues to senior team members for effective resolution.
- Resolved issues in servers and software using range of tools and technologies to troubleshoot problems and identify solutions.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Monitored network system performance and determined appropriate solutions when issues were discovered.
- Supported IT operations for corporate headquarters and nationwide locations.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
IT Coordinator
St. Mary and St. Thomas Catholic Schools
07.2021 - 05.2022
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
- Supported twelve teachers in implementing various educational strategies to create conducive learning environment.
- Provided ongoing staff training on new innovations to integrate innovations into instruction and administration.
- Researched and recommended new technologies and strategies for improving system performance.
Technology Services Manager
Roman, Inc
05.2020 - 06.2021
- Configured and installed routers, switches and wireless controllers.
- Maintained company servers, computers, printers, cables and other equipment.
- Acted as primary contact for computer hardware and software problems, as well as network emergencies.
- Responded to all client requests for technical support by phone and email.
- Tested and troubleshoot new versions of software.
- Replaced boards, changed servers and loaded and tested software applications.
- Upgraded Exchange 2013 to Exchange 2016.
- Maintain virtual images of Windows Servers.
- Apple OS
- Hardware Repair
Information Technology Services Manager
Luster Products, Inc
12.2014 - 02.2020
- Configured and installed routers, switches and wireless controllers.
- Maintained company servers, computers, printers, cables and other equipment.
- Acted as primary contact for computer hardware and software problems, as well as network emergencies.
- Responded to all client requests for technical support by phone and email.
- Tested and troubleshoot new versions of software.
- Replaced boards, changed servers and loaded and tested software applications.
- Migrated from Lotus Notes to Exchange 2007. Upgraded Exchange 2007 to Exchange 2013.
- Maintained and operated IBM Advanced Series AS/400. PTF & operating system installs.
- Update and Administer Website on Windows Server and Red Hat Linux Servers.
- Upgraded Track-It! 6.5, 7.0, 8.0, 9.0, 10.0 & 11.0
- Migrated Windows & Red Hat 7x Servers to ESXi (VMware)
- Maintain virtual images of Windows & Red Hat Servers.
- Supervised and mentored Helpdesk personal.
Senior Network Engineer
Luster Products, Inc
06.2005 - 12.2014
- Upgraded Lotus Notes from 6.0.1 to 6.53. Administrative duties.
- Maintained and operated IBM Advanced Series AS/400. PTF & operating system installs.
- Upgraded Windows 98 pc's to Windows XP Professional.
- Installed and maintained Windows XP desktops.
- Installed and configure Symantec Antivirus Corporate Edition.
- Installed and configured Track-It! 6.5
- Perform user training and education.
- Migrated Windows NT4 Domain to Windows 2003 Server.
Education
Bachelor of Arts - Elementary Education
St. Mary's College
Winona, MN05.1985
Skills
- Active Directory
- Microsoft Entra & Azure
- Network configuration and support
- Troubleshooting and resolution
- Server maintenance
- Network troubleshooting
- System administration
- Documenting and reporting
- End use support
Timeline
Infrastructure Analyst and Support
Burroughs, Inc
05.2022 - 03.2026
IT Coordinator
St. Mary and St. Thomas Catholic Schools
07.2021 - 05.2022
Technology Services Manager
Roman, Inc
05.2020 - 06.2021
Information Technology Services Manager
Luster Products, Inc
12.2014 - 02.2020
Senior Network Engineer
Luster Products, Inc
06.2005 - 12.2014
Bachelor of Arts - Elementary Education
St. Mary's College