James Zindell
Senior Sales & Performance Leader
Fort Myers,FL
“Growth comes from seeking out our edges. We must become comfortable with being uncomfortable.”
JZ
Summary
Hi-energy, effective and visionary leader, who believes “collaboration is the key.” Driven to assisting others in exceeding their potential through fostering a culture of integrity, responsibility, and curiosity. Passionate about customer experience, believes proactivity should exist within the entire CX lifecycle, not just at pre acquisition and renewal.
Overview
18
18
years of professional experience
Work History
Director of Revitalization
KnowBe4.com
Remote, FL
08.2020 - Current
- Lead new hybrid data/sales team recapturing $MM CX/CL churn from Enterprise/SMB clients.
- Exceeded Quota (211% June), 103% (Q2), 2021.
- Delivered 341% increase in profit + 25 recovered accounts, 1st 10 months.
Portfolio Manager, North America
Evanta, a Gartner Company, NA
Remote, OR
09.2017 - 05.2020
- Led Enterprise Technology Events across 15 combined US states, plus staffing – 9 direct reports, 36 cross-functional associates - $27.6M book, 45 annual events, 3700 executive attendees.
- Grew portfolio's profit 11% annually, by focusing on Enterprise NCVI (+18%) and New Logos (+52%).
- Change agent for content/pm workflow. NPS up from 4.1 to 4.7/5.0.
- Structured team coaching, leading to promotions for 5 of 9 reports.
- Orchestrated direct ABM relationships between F2000 CIO’s, CISO's, CTO's and their IT Vendor Partners.
- Winner - Gartner Winners Circle, America – 2019.
- Role down-sized due to Covid-19.
Business Unit Manager
Wayfair.com
Ogden, UT
08.2016 - 10.2017
- Hired and led 9 Enterprise BAM’s & 19 Enrollment Managers - Trade, Hospitality and Contracting. Exceeded $20.6M quota.
- Built and delivered coaching content for another divisions 170+ combined reps.
- Wrote & Piloted the 1st Global sales pitch deck. Program became the Global Operations standard for 453 BAM's.
- Decreased in %$$ churn assisted stock in going 2x in 2017, while maintaining 82% Logo Retention and 104% Dollar Retention.
CEO
Pure Health, LLC
Bainbridge Island, WA, WA
01.2004 - 12.2016
- Built partnerships and strategic business relationships, including negotiating $2.2M in SLED/Insurance Carrier contracts for 2,500+ clients. Handled 4 M&A's, growing business to 80% marketshare within 36 months.
- Determined vision and strategic direction for Biz Ops, Sales & Marketing area, while coordinating resources to achieve targets within optimal timeframes.
- Separately, founded “Healthy Living Expo”, 1st-of-its-kind consumer/vendor event. Ran 7 years, supporting 70+ vendors, local celebrities, and 1000+ annual attendees.
Education
Bachelor of Arts - Theater Arts - Minor in English
Oregon Laurel Award Winner
2x - Letterman - Football, UofO Athletics
Skills
Critical Thinking
Creativity & Flexibility
Team Building
Project Management
Data Analysis & Strategy
Negotiation / Forecasting
Performance Management
Change Management
Salesforce / 0365 / G-Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
* NetHope Delegate, NA * Gartner Winner's Circle
* Manager of the Year * Manager of the Quarter
* 28x Account Executive (month) * 3x Account Executive (Year)
Timeline
Director of Revitalization - KnowBe4.com
08.2020 - Current
Portfolio Manager, North America - Evanta, a Gartner Company, NA
09.2017 - 05.2020
Business Unit Manager - Wayfair.com
08.2016 - 10.2017
CEO - Pure Health, LLC
01.2004 - 12.2016
University of Oregon - Bachelor of Arts, Theater Arts - Minor in English