Kushana Bailey
Baltimore,MD
Summary
Versatile, highly experienced administrative / customer service professional with a history of notable operational success and improving customer satisfaction. BACKGROUND SUMMARY: Self-motivated, customer focused, results-oriented individual with outstanding communication, and technical skills. Work well independently or in a team oriented environment. Manage time productively, handle multiple projects simultaneously and work well under pressure. Communicate effectively with individuals from diverse backgrounds. Knowledge of a wide variety of computer applications including Microsoft Office (Word, Excel, PowerPoint, Access), INTERACT, COACT, CCPS, PBS, DCIS, AS400, CARS IS, BUSINESS OBJECTS, CASH MACHINE, MFG PRO, SAP, QAD and MODEL N.
Overview
22
22
years of professional experience
Work History
Senior Revenue Analyst
Lupin Inc
09.2012 - 05.2022
- Reconciled chargeback’s in Model N.
- Effectively built and maintained relationships with internal/external departments.
- Identified unauthorized A/R Deductions.
- Prepared reporting information for Wholesaler, cash wire transfers
- Average 100% on- time process of resubmissions
- Open new accounts; determine class of trade, and update system with important information
- Research and Respond to all customer inquiries within 24 hours
- Provide backup to team members when necessary
- Reconcile outstanding chargeback resubmissions
- Perform analytical reconciliations in order to assist in the collection of invalid chargeback deduction claims
- Investigate errors from submissions in order to determine possible fixes to eliminate future error lines
- Process Rebates for McKesson, CVS
- Perform all the functions required for the management and administration of assigned accounts
- Assists with the implementation of system and/or process improvements as a means to develop more efficient business processes
- Gather Payer claim level data files, reconcile Payer invoices and perform detailed payment analysis to ensure contract compliance and rebate payment accuracy.
Chargeback Analyst
Actavis
03.2010 - 09.2012
- Reconcile chargeback’s in CARS IS
- Effectively build and maintain relationships with internal/external departments
- Identify unauthorized A/R Deductions
- Prepare reporting information for Wholesaler, cash wire transfers
- Average 100% on- time process of resubmissions
- Open new accounts; determine class of trade, and update system with important information
- Maintain membership roster updates for e.g
- (Med Assets, Broad lane, and Amerinet)
- Research and Respond to all customer inquiries within 24 hours
- Provide backup to team members when necessary
- Reconcile outstanding chargeback resubmissions
- Perform analytical reconciliations in order to assist in the collection of invalid chargeback deduction claims
- Investigate errors from submissions in order to determine possible fixes to eliminate future error lines
- Responsible for preparing daily wire transfers for Cardinal Chargeback’s; and ensuring they are written off the AR and then posted by AP
- Prepare monthly reports for Cardinal wire transfer
- Run Daily reports in MFG Pro, Cash Machine, and CARS to update the Cardinal Wire Transfer log.
Chargeback Analyst
Actavis
01.2009 - 03.2010
- Reconcile chargeback’s in CARS IS
- Effectively build and maintain relationships with internal/external departments
- Identify unauthorized A/R Deductions
- Prepare reporting information for Wholesaler, cash wire transfers
- Average 100% on- time process of resubmissions
- Open new accounts; determine class of trade, and update system with important information
- Maintain membership roster updates for e.g
- (Med Assets, Broad lane, and Amerinet)
- Research and Respond to all customer inquiries within 24 hours
- Provide backup to team members when necessary
- Reconcile outstanding chargeback resubmissions.
Returns Coordinator
Actavis
10.2008 - 01.2009
- Processed and issued credits for Wholesaler Returns
- Located and notify customers of delinquent accounts by mail, and or telephone.
Greenstone Chargeback Manager
Pfizer, Inc
04.2003 - 06.2008
- Ensure that chargeback’s/agreements/membership rosters are processed in an accurate and timely manner
- Research and resolve complex customer issues that require in-depth subject matter and expertise
- Effectively build and maintain relationships with internal/external departments
- Conduct bi-weekly audits on all accounts
- Reconcile and/or monitor the daily report assigned as per monthly team schedule
- Average 99% on- time process of resubmissions
- Open new accounts; determine class of trade, and update system with pertinent information
- Load contract pricing into CARS IS
- Review Chargeback Membership setup for inconsistencies
- Provide backup to team members when necessary
- Offer cross training and mentoring to team members.
Greenstone Chargeback Analyst
Pharmacia
07.2001 - 04.2003
- Reconcile chargeback resubmissions
- Research and resolve complex customer issues that require in-depth subject matter and expertise
- Effectively build and maintain relationships with internal/external departments
- Identify unauthorized A/R Deductions
- Conduct bi-weekly audits on all accounts
- Average 100% on- time process of resubmissions
- Maintained 99% on time chargeback processing (1st Quarter, 2002 -2,246 critical lines)
- Added an average of 2,098 members (2nd Quarter 2002)
- Open new accounts; determine class of trade, and update system with pertinent information
- Maintain membership roster updates for e.g
- (AmeriSource Bergen, Cardinal)
- Research and Respond to all customer inquiries within 24 hours, with reasonable judgment
- Provide backup to team members when necessary
- Update and load contract pricing.
Contracts
Contracts & Membership, Pharmacia
01.2001 - 07.2001
- Responsible for loading new contracts within a 24-hour turnaround
- Processed all new addenda to existing contracts
- Maintained membership updates
- Opened new accounts; determined class of trade, and updated system with pertinent information
- Provided Wholesaler’s with contract information
- Chargeback:
- Responsible for the reconciliation of chargeback resubmissions
- Identified issues and discrepancies that require interaction with both external and internal customers for resolution
- Ran GQL reports on all unpaid lines for 2000 resubmission cleanup, issuing over 1,055,439.38 in credits to Wholesalers.
Contract Coordinator
Johnson & Johnson
02.2000 - 01.2001
- Maintained daily contact with sales representatives to assess customer needs and contract specifications
- Provided quality support for Cordis Contract Management Support Center, serves as a single point of contact for sales representatives
- Processed and loaded contract pricing
- Assisted with the training of new Co-ops and Temps: Consignment Letters, Line item, PBS, and Standard Pricing Contracts
- Transmitted Endovascular product requests to Customer Service, for shipment of products to hospital, or Sales Representative
- Generated contract request in the form of Consignments, Line items, PBS, and Standard Pricing Letters, while maintaining Cordis standard (48hour)-turnaround time.
Education
Certificate in Visual Communication - undefined
Katharine Gibbs School
Certificate in Medical Technology - undefined
Middlesex County Community College
DeVry
Skills
- Knowledge of Model N, SAP, and CARS (Imany) system
- 340B Government Membership Eligibility
- Account reconciliation processes
- Account reconciliation specialist
- Calculating Rebate liabilities
- Pharmaceutical best practices specifically in Generics
- Annual Chargeback and Rebate Audit reports
Timeline
Senior Revenue Analyst
Lupin Inc
09.2012 - 05.2022
Chargeback Analyst
Actavis
03.2010 - 09.2012
Chargeback Analyst
Actavis
01.2009 - 03.2010
Returns Coordinator
Actavis
10.2008 - 01.2009
Greenstone Chargeback Manager
Pfizer, Inc
04.2003 - 06.2008
Greenstone Chargeback Analyst
Pharmacia
07.2001 - 04.2003
Contracts
Contracts & Membership, Pharmacia
01.2001 - 07.2001
Contract Coordinator
Johnson & Johnson
02.2000 - 01.2001
Certificate in Visual Communication - undefined
Katharine Gibbs School
Certificate in Medical Technology - undefined
Middlesex County Community College
DeVry
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