Kasie Calvin
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Tax Compliance Analyst
Internal Revenue Service, IRS
07.2021 - Current
- Resolved complex tax disputes by working closely with legal counsel and relevant authorities, protecting company interests at all times.
- Collaborated with cross-functional teams to ensure accurate reporting for various tax jurisdictions.
- Enhanced tax compliance efficiency by streamlining processes and implementing automated systems.
- Developed comprehensive training materials to educate staff on current tax rules and regulations, enhancing overall compliance efforts.
- Maintained detailed records of all tax-related transactions, ensuring easy access for audit purposes. Managing approximately 30+ incoming calls, emails, faxes a day from customers
- Stayed abreast of changing tax regulations and updated internal procedures accordingly to maintain compliance.
Banking Specialist
Tri-State Bank
09.2020 - 05.2021
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Helped customers prepare documents required to complete transactions and process requests.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments w for 100 customers daily.
Customer Service Representative
Shelby County Clerk's Office
08.2019 - 02.2021
- Provides customer service by issuing and processing transactions related to
motor vehicle applications, registrations, business tax and licenses, certificates,
permits, and other such functions. - Registers and distributes various certificates, licenses, titles, and permits in
person and/or by mail for various businesses. - Greets customers and answers questions concerning work functions, e.g., motor
vehicle registration, business licenses, and notary. Explains departmental policies
and procedures. - Organizes all documents relating to licenses, certificates, vehicle titles, and
registration to provide legal support for the handling of such transactions. - Ensures completion and accuracy of over 50 applicants a day, as well as sorting, files, and prioritizing
control records. - Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Post-Approval Officer, Secured Loans
Blake Enterprises
01.2017 - 08.2019
- Ensured loan application compliance of over 30 customers daily by meticulously reviewing documents and verifying applicant information.
- Played an integral role in updating company policies related to the post-approval process, aligning with evolving industry regulations and lending practices.
- Reduced errors in loan applications through diligent attention to detail and thorough verification of documentation.
- Handled sensitive customer information with care, adhering to strict confidentiality guidelines to protect client privacy rights.
Customer Support Specialist, Loans Operator
ACE Cash Express Inc.
11.2015 - 01.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Science - Medical Billing/Coding
High-Tech Institute
Bartlett, TN04.2011
Skills
- Meticulous attention to detail
- Clear communication
- Results-driven time management
- Analytical problem solving
- Financial analysis proficiency
- Analytical reasoning
- Effective multitasking
- Team leadership
Timeline
Tax Compliance Analyst
Internal Revenue Service, IRS
07.2021 - Current
Banking Specialist
Tri-State Bank
09.2020 - 05.2021
Customer Service Representative
Shelby County Clerk's Office
08.2019 - 02.2021
Post-Approval Officer, Secured Loans
Blake Enterprises
01.2017 - 08.2019
Customer Support Specialist, Loans Operator
ACE Cash Express Inc.
11.2015 - 01.2017
Associate of Science - Medical Billing/Coding
High-Tech Institute
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