K. CUTTER
Newark,DE
Summary
Dynamic retail professional with extensive experience at REI, specializing in member conversion and relationship building. Proven ability to drive sales through exceptional communication skills and time management strategies. Passionate advocate for the Co-op’s mission, committed to contributing to its ongoing success.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate - Senior Sales Associate
REI
Christiana, DE
07.2024 - Current
- Successfully integrated into new workplace and made impactful contributions.
- Demonstrated efficiency in driving high conversion rates of members at Frontline.
- Maintained a clean working environment, managed the flow of stock, and learned all other tasks required at Frontline.
- Directed efforts to enhance performance in Membership and Mastercard within the Softgoods team.
- Responsible for maintaining the Softgoods Department, primarily through delegation, and bringing awareness of daily tasks.
Retail Sales Associate
REI
Pigeon Forge, TN
10.2023 - 06.2024
- Welcomed customers upon entry to store and created a warm and friendly environment for them to shop and browse.
- Work as a team member to provide the highest level of service to customers.
- Help customers select products that best fit their personal needs.
- Engaged customers, providing assistance and information on merchandise and product features.
- Engaged with new customers by sharing knowledge about the Co-op Membership and its benefits. Maintained a strong non-member to member conversion.
Retail Sales Lead - Footwear and Clothing
REI
Knoxville, Tennessee
09.2022 - 10.2023
- Provided training for new staff members on product features, benefits, advantages.
- Developed strong relationships with customers through effective communication skills.
- Organized merchandise displays to attract customers and promote sales.
- Ensured that the store was clean and organized at all times.
- Greeted customers, answered questions, and provided assistance with selections.
Sales and Customer Service
REI
Remote
07.2022 - 09.2022
- Resolved customer issues by utilizing effective communication skills over the phone and through live chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Virtual Outfitter - Retail Sales Associate
REI
Knoxville, TN
03.2021 - 07.2022
- Product expert on high-functioning Sales Team.
- Helped to create on online environment where customers felt comfortable asking questions regardless of their level of fitness or knowledge of the activity they were engaging in.
- Met one-on-one with customers via Microsoft Teams to assess their needs and make product recommendations that would suit their adventure.
- Created a training program to teach sales techniques and increase team revenue.
- Became a Certified Run Coach and Run Outfitter. Helped members by assessing their gait and movement to make recommendations on products that would best suit their run and their needs.
- Carried the second highest Sales revenue on the Virtual Outfitting Team.
Retail Sales Associate
REI
Albuquerque, NM - Chandler, AZ
03.2017 - 03.2021
- Acquired product expertise by engaging with colleagues, customers, and Spark training resources.
- Actively sought out customers and offered assistance in finding requested items and outfitting for their needs, helping boost customer satisfaction and retention.
- Cross-trained in multiple departments and provided support as needed.
Education
EMT Memorial Health Systems -
2013
High School Diploma -
Liberty High School
2000
Skills
- Human connection
- Member conversion
- Time management
- Warm and welcoming
Personal Information
When not working I enjoy watching movies, sharing meals, and sitting by the camp fire with my husband and children. I love the outdoors and stay active by playing pickle ball, hitting the gym, trail running/hiking and gardening.
Timeline
Retail Sales Associate - Senior Sales Associate
REI
07.2024 - Current
Retail Sales Associate
REI
10.2023 - 06.2024
Retail Sales Lead - Footwear and Clothing
REI
09.2022 - 10.2023
Sales and Customer Service
REI
07.2022 - 09.2022
Virtual Outfitter - Retail Sales Associate
REI
03.2021 - 07.2022
Retail Sales Associate
REI
03.2017 - 03.2021
EMT Memorial Health Systems -
High School Diploma -
Liberty High School
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