K. DARDEN
ROSWELL,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service/Shipping and Receiving Associate
Shoe Gallery
Roswell, GA
11.2014 - Current
- Support customers incoming calls as well as in person, by answering order and product questions
- Assisted with customer feedback and general inquiries
- Provided customer service information regarding products, sales, and discounts
- Processed return transactions in alignment with customer service company satisfaction policy
- Identified, investigate and problem solve customer issues.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Received incoming shipments, compared contents against associated records, and transmitted them to the proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials, and shortages.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Cross-trained employees and provided backup for customer service managers.
- Handled customers in fast-paced setting in coordination with solid team of 15 customer service associates.
Store Manager
Kid To Kid
02.2014 - 07.2018
- Store Closed 2015 - Kid to kid, Retail Kids, Complete
- Maintain store staff job results by coaching, planning, monitoring, and appraising job results
- Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Secure merchandise by implementing security systems and measures
- Protect employees and customers by providing a safe and clean store environment
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Open and close store.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Independent Fashion Stylist
IY Weddings
01.2006 - 02.2014
- Provided a welcoming environment for consultations, effectively listened to wants and needs of clients, coordinated and created look for brides, created color analysis to coordinate with season and attire
- Implemented color schemes to coordinate with events, arranged and set up appointments, designed, created, and successfully implemented productive marketing tools
- Planned, coordinated, and facilitated fashion shows
- Accomplished model selection for fashion shows, Trained and developed models, facilitated model search via social media, websites, and or face to face
- Styled model's clothes, make-up hair for fashion shows and other events
- Assisted in development of budget planning
- Purchased merchandise for clients while within budget guidelines
- Created welcoming and diverse visual display, assisted and styled clients for print media photoshoot
- Inventory tracking for fashion shows, selected, prepared, and organized garments and accessories, managed/CRM/customer relation management daily
- Expedited time management.
- Researched current fashion trends and competitor activity.
- Cultivated lasting relationships with clients through one-on-one interactions in-store environment
Department Manager/Framing
Hobby Lobby International Inc
02.2009 - 03.2013
- Maximized sales and customer satisfaction by providing superior customer service, managed and oversaw framing department, assisted in merchandise selling
- Monitored daily sales productivity, successfully increased department profit margin by cross selling and up selling of merchandise, coordinating, planning and implementing orders, coordinated and designed custom orders, created and generated inventory tickets, managed and performed data entry, managed and participated with cashier services/point of sales, mastered cash handling
- Created, facilitated, and engaged in merchandise display, supervised work activities of other team members, scheduled hours for payroll budget, identified, addressed, and identified and resolved team and customer concerns
- Implemented support services to customers.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Photographer
JC Penny/Life Touch Portrait Studio
10.2008 - 01.2009
- Managed sales and services of portrait packages, generated new and follow-up appointments, planning preparation of photo sessions, assisted in cashier services to customers including individual and family portrait packages, children, and special occasions
- Strategized up-selling and cross-selling of products and services
- Processed remittance/depository transfers, calculated and balanced cash drawer
- Provided administrative support to Studio Manager and other staff during peak periods and handle inbound sales calls.
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned uploaded photographs for publication.
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize the final product.
- Archived photographs on computers and servers.
- Selected and set up appropriate props, backdrops and lighting
Education
Arts Degree - Fashion Merchandising and Design, Fine
Academy of Design
2005
Skills
- Microsoft Word
- POS system
- Multi Phone Lines
- Operational Efficiency
- Customer Service Process Improvement
- Standard Operating Procedures Understanding
- Shipment Processing
- Performance Goals
- Sales Strategies
- Special Assignments
- Shrinkage Prevention
- Business Operations
- Credit Card Transaction Processing
- Stock Organization
Timeline
Customer Service/Shipping and Receiving Associate
Shoe Gallery
11.2014 - Current
Store Manager
Kid To Kid
02.2014 - 07.2018
Department Manager/Framing
Hobby Lobby International Inc
02.2009 - 03.2013
Photographer
JC Penny/Life Touch Portrait Studio
10.2008 - 01.2009
Independent Fashion Stylist
IY Weddings
01.2006 - 02.2014
Arts Degree - Fashion Merchandising and Design, Fine
Academy of Design
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