Kemal (Kenny) Dzelil
Middleton,WI
Summary
Dynamic professional with a strong work ethic and proven multitasking abilities, honed at BMW of Madison. Expert in quality inspections and customer service, consistently exceeding client expectations. Resourceful in optimizing inventory management and fostering teamwork, leading to enhanced operational efficiency and improved performance across diverse roles.
Overview
15
15
years of professional experience
Work History
Grill Cook/Server
Game Time Bar & Grill
03.2020 - Current
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
Detail Manager
BMW of Madison
05.2019 - 06.2023
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Trained detail team to deliver best possible service to customers with quality work.
- Stayed current on industry trends and advancements in automotive detailing technology through continuous learning opportunities such as workshops or seminars.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual client needs.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Monitored progress of ongoing projects, proactively addressing potential delays or bottlenecks to ensure timely completion.
Window Tint Installer
Tint Factory
07.2016 - 02.2018
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
Parts Coordinator
Don Miller
08.2017 - 05.2019
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Education
HSED - General Studies
Oakhill School
Oregon, WI11.2024
3M Certificate - Clear Shield Application, Buffing, Tint Installer
3M Workshop
Schaumburg, IL06.2015
General Studies
Sun Prairie High
Sun Prairie, WI06.2002
Skills
- Quick-learning
- Strong work ethic
- Multitasking and organization
- Teamwork and collaboration
- Efficient
- Resourceful
- Concise time-management
- Inventory monitoring
- Interpersonal relationships
- Performance improvement
- Customer service
- Suggestive sales
- Quality inspections
- Creative problem solving
- Hard-working
Timeline
Grill Cook/Server
Game Time Bar & Grill
03.2020 - Current
Detail Manager
BMW of Madison
05.2019 - 06.2023
Parts Coordinator
Don Miller
08.2017 - 05.2019
Window Tint Installer
Tint Factory
07.2016 - 02.2018
HSED - General Studies
Oakhill School
3M Certificate - Clear Shield Application, Buffing, Tint Installer
3M Workshop
General Studies
Sun Prairie High
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