Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Kenyatta Glasper

Kenyatta Glasper

Baton Rouge,US

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Sales Operations Manager

Albertsons Grocery Store
Baton Rouge, LA
12.2022 - Current
  • Provided guidance on product development initiatives based on customer feedback.
  • Analysis monthly reports
  • Coached, developed and motivated team to achieve revenue goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered A Number of calls per shift to assist with customer questions and concerns.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed opening and closing procedures by reconciling sales records and cash transactions .
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Mentored junior employees on coding best practices and techniques.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Assisted senior management in decision making by providing insights into customer requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Investigated bugs and resolved them quickly.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Delegated work to multiple employees based on shift requirements, individual strengths and unique training.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Resolved technical issues related to the front end development process.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Coordinated with back-end developers to ensure proper functioning of front end applications.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Produced thorough, accurate and timely reports of project activities.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered multiple calls per shift to assist with customer questions and concerns.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated and authenticated returns, exchanges and voids.
  • Conducted research and reviewed findings to solve customer issues.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Interviewed, hired and trained staff to meet company objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Organized special events such as webinars or live Q&A sessions to provide additional support for customers.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.

Assistant Manager of Operations

Albertsons
Baton Rouge, LA
07.2019 - 12.2022
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Communicated with managers from other departments to maintain transparency
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
  • Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
  • Interacted with customers to assess their needs and recommend products or services
  • Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand
  • Coordinated with other departments to ensure consistency
  • Provided excellent customer service in a timely manner
  • Communication with customers
  • Interviewed, hired, and trained staff members, ensuring that they were well-versed in company policies and procedures
  • Created employee schedules to ensure adequate staffing and coverage for all shifts
  • Supervising, money handling, store opening/closing, and banking procedures during my shift
  • Gained business experience by managing the company's financial operations, such as bookkeeping and cashiering
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Interact with customers
  • Procedures for opening and closing the store worked cash register did money orders handled large amounts of money

Omni, JCPenney
Baton Rouge, LA
06.2016 - 07.2020
  • Completed a Number of sales and shipments every week
  • Answered calls to help customers with their questions and concerns
  • Had an excellent attendance record and was always on time for work
  • Used expert knowledge to respond to customer issues and resolve complaints
  • Provided excellent customer service worked cash register did returns and exchanges

Sales Associate

Walmart Supercenter
Baton Rouge, LA
08.2006 - 07.2018
  • Used upselling techniques and offered product and service consultations
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Prepared cash deposits up to $10,000 with no discrepancies
  • Helped customers by locating items they needed and checking inventory for items in other locations
  • Stayed on top of emerging trends and provided helpful customer service to help with product selection
  • Provided excellent customer service worked in deli worked in produce worked in bakery worked in meat department and frozen

Keyholder

Dollar General
Baton Rouge, LA
10.2016 - 10.2017
  • Calculated the totals of the bills and the tax amounts
  • Provided management with sales feedback in order to address concerns raised in sales reports
  • Customer returns were accepted and processed by me
  • Was in charge of training and mentoring new employees
  • Was in charge of keeping the store clean and orderly
  • Restocked shelves by opening inventory boxes
  • Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store [4] times per week
  • Completed the procedures for opening and closing the store
  • Managed
  • Was in charge of a team of [10] employees
  • Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations
  • Handled cash, credit, debit, and check transactions
  • Balanced totals and counted cash drawers
  • Was in charge of receiving and counting money.

Assistant Manager

Circle K
Baton Rouge, LA
08.2009 - 09.2014
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • I'm in charge of scheduling, inventory control, and stocking
  • Provided excellent customer service in a timely manner
  • Communication with customers
  • Interact with customers
  • Kept track of cash receipts and deposits, which resulted in increased accuracy and fewer discrepancies
  • Did money orders handle large amount of cash restock the atm machine paperwork

Education

High School Diploma -

Belaire High School
05-2002

Skills

  • Staff Training
  • Sales Leadership
  • Account Management
  • Customer Service
  • Customer Billing
  • New Hire Onboarding
  • Inventory Management
  • Problem-Solving
  • Team Development
  • Team Building and Leadership
  • Decision-Making
  • Call Center Operations
  • Positive and Constructive Feedback
  • Policy Enforcement
  • Issue Resolution
  • MS Office
  • Customer Relations
  • Schedule Management
  • New Hire Training
  • Complaint Handling
  • Employee Scheduling

Timeline

Sales Operations Manager

Albertsons Grocery Store
12.2022 - Current

Assistant Manager of Operations

Albertsons
07.2019 - 12.2022

Keyholder

Dollar General
10.2016 - 10.2017

Omni, JCPenney
06.2016 - 07.2020

Assistant Manager

Circle K
08.2009 - 09.2014

Sales Associate

Walmart Supercenter
08.2006 - 07.2018

High School Diploma -

Belaire High School

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Kenyatta Glasper