Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiera Gomez

Haysville,KS

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE/ SERVER/ HOST

EXCARET MEXICO BAR & GRILL
05.2020 - Current
  • Assure that the restaurant was ready to provide service to our guests. Beginning with tasks on setting up all necessary duties that allowed us to deliver an outstanding customer service care throughout the day.
  • Greeting customers.
  • Assured that our facility is clean, and daily reconciling checks at the end of day.
  • Setting up all necessary duties that involve responsibilities in the dinning area/ carry out department.
  • Manage to maintain exceptional customer service within a fast pace working environment.
  • Perform end day responsibilities, reconciling checks, reconciling shift reports and reconciling cash.

Front Office Receptionist

Holy Family Medical Associates
10.2024 - 05.2025
  • Greet patients and check them in for their appointments in a timely manner
  • Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs
  • Provide patients with support and guidance as needed
  • Use computer programs to ensure data is up to date and take payments
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

OFFICE ASSISTANT

Campus High School
08.2021 - 12.2021
  • Greet students/ guests as they arrive.
  • Answer phone calls.
  • Inform callers/ visitors by answering or referring inquiries and direct them to the correct department.
  • File important documents and keep them well organized.
  • Perform any other clerical duties necessary to help keep the office running.

RECEPTION ASSISTANT

West Suburban Dental Care
01.2020 - 05.2020
  • Greet patients
  • Check in patients for their appointments
  • Upload patient photos into their registration
  • File important documents for insurance and patient charts

Education

High School Diploma -

Campus High School
Haysville, KS
12.2021

Associate of Arts - Economics

Butler Community College
Andover
05-2024

Bachelor of Arts - Business Administration

Kansas State University
Manhattan, KS
05-2028

Skills

  • Bilingual - Spanish, Business Level writing and speaking
  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor

Timeline

Front Office Receptionist

Holy Family Medical Associates
10.2024 - 05.2025

OFFICE ASSISTANT

Campus High School
08.2021 - 12.2021

CUSTOMER SERVICE REPRESENTATIVE/ SERVER/ HOST

EXCARET MEXICO BAR & GRILL
05.2020 - Current

RECEPTION ASSISTANT

West Suburban Dental Care
01.2020 - 05.2020

High School Diploma -

Campus High School

Associate of Arts - Economics

Butler Community College

Bachelor of Arts - Business Administration

Kansas State University

Similar Profiles

CREATE PROFILE