Kim Griffin

• Leads PMO organization coordinating cross functional activities to support clients
• Customer relationship manager
• Manages all questions, concerns, new products and new process implementations
• SaaS managing OEM warranties and coverage of services for all hardware entitled
• Coordinate end of support for hardware
• Ensures annual annuity billing is accurate and timely
• Management of installation teams that executes day-to-day activities for installation of technology during and after construction completion
• Responsible for creation and maintenance of statements of work for Canada and US businesses
• Collaborates with teams that manage procurement and shipping of hardware to restaurants
• Partners with customer call center to ensure processes are developed and accurately explained to all customers.
• Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.

Held various positions with McDonald which included:

• Operations Technical Senior Manager - Liaison between field operations and Corporate Technology
• Marketing/Field Communication Sr Manager -Liaison between field marketing and Corporate Marketing
• Business Consultant – responsible for standards of franchise restaurants insuring profitability.
• Training Consultant- taught classes in operations, customer service standards, facilitation and conflict resolution
• Restaurant Manager- managed various restaurants moving from low performance to excellence