Kelvin Hemingway
Myrtle Beach,SC
Summary
Entry-level Operations Manager with 8+ years of experience in supervisory and managerial roles, adept at enhancing team productivity and operational efficiency. Demonstrates strong leadership and organizational skills, leveraging cross-training and database management to foster a collaborative and innovative work environment. Committed to driving continuous improvement and achieving strategic objectives through effective resource allocation and communication.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Supervisor
Dollar Thrifty Automotive Group, Inc.
03.2017 - Current
- Lead team training, ensuring smooth onboarding and skill enhancement.
- Facilitate technology adoption, improving operational efficiency.
- Manage databases for effective resource allocation and tracking.
- Communicate daily with management, enhancing transparency.
- Document activities, ensuring accountability and progress tracking.
- Conducted regular reviews of operations and identified areas for improvement.
Cashier
Hardees Restaurant
04.2013 - 10.2017
- Processed payments efficiently, ensuring accuracy and customer satisfaction.
- Audited cash drawers and maintained precise financial records.
- Verified cash drawer amounts at shift start, ensuring correct balances.
- Welcomed customers warmly, enhancing their experience.
Assistant Manager
Burger King
06.1996 - 12.2010
- Managed cash flow and financial operations, ensuring accuracy and efficiency.
- Recruited and trained staff, enhancing team performance and service quality.
- Directed sales and service programs, achieving measurable improvements in customer satisfaction.
- Conducted job interviews and hiring, strengthening team capabilities.
- Analyzed operational data, implementing effective solutions for process improvement.
Operations Manager
Hertz Dollar Thrifty
01.2024
- Streamlined daily operations, enhancing team productivity and achieving measurable efficiency gains.
- Implemented cost-saving strategies, reducing operational expenses while maintaining service quality.
- Led cross-functional teams, fostering collaboration and improving communication across departments.
- Analyzed performance metrics to identify areas for improvement, driving continuous process enhancements.
- Resolved operational challenges promptly, ensuring seamless service delivery and customer satisfaction.
Education
Master of Science - Human Resource Management
Southern New Hampshire University
Manchester, NH05.2022
Bachelor of Science - Business
University of Phoenix
Tempe, AZ04.2015
Associate of Science - Business
University of Phoenix
Tempe, AZ05.2013
High School Diploma -
Georgetown High School
Georgetown, SC06.1995
Skills
- Cross-Training (Experienced)
- Cashiering (Experienced)
- Sales (Experienced)
- Organizational Skills (Experienced)
- Employee Orientation (Experienced)
- Customer Service (Experienced)
- Leadership (Experienced)
- Word Processing (Experienced)
- Interviewing (Experienced)
- Database Management (Experienced)
- Management (Experienced)
- Computer Operation (Experienced)
- Data Analysis (Experienced)
- Outlook Email (Experienced)
Certification
ServSafe Certified 2006-2010, will employed with Burger King.
Languages
English
Full Professional
Timeline
Operations Manager
Hertz Dollar Thrifty
01.2024
Supervisor
Dollar Thrifty Automotive Group, Inc.
03.2017 - Current
Cashier
Hardees Restaurant
04.2013 - 10.2017
Assistant Manager
Burger King
06.1996 - 12.2010
Master of Science - Human Resource Management
Southern New Hampshire University
Bachelor of Science - Business
University of Phoenix
Associate of Science - Business
University of Phoenix
High School Diploma -
Georgetown High School